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How to grow your revenue post-peak season

As an industry that experiences significant seasonal fluctuations, many hoteliers are accustomed to riding out quiet periods.  Many accept that a drop in revenue is just a reality that comes with the business. However as your peak season comes to a close, if you have some simple strategies in place, you don’t actually have to […]

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Tips on taking professional photos of your accommodation

Photos are one of the first things potential guests will look at when choosing an accommodation.  Good photos of your accommodation will set you apart and can help in managing guest expectations. Photos are also a great way to communicate the personality of your hotel. There are a few key photos you should have of […]

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How to use user generated content to drive your visual marketing

Visual marketing is an effective platform for accommodation providers.  It’s not enough to just sell the value and benefits of your accommodation, these days you have to sell the guest experience. An easy way for accommodation providers to sell the guest experience is through visual marketing, particularly using customer-generated content. So what is customer-generated content? […]

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How emails can help you enhance the guest experience

You can use emails to personalise and enhance the guest experience.  Using emails is an effective way to gather information pre-stay, ask for reviews post-stay, and keep them engaged once they are part of your database. Automating your emails can save lots of time while keeping track of communication sent to your guests. Here is […]

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Prepare for peak season with these helpful tips

Are you approaching your peak season, or just want to be better prepared for the next one?  We have some easy tips to help you make the most out of the peak season. Maximising your earning potential during your peak period is essential. Capitalise on the increased traffic by implementing these top tips to help […]

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How to craft an informative pre-stay email for your guests

Sending a detailed pre-stay email can help a guest have all the important information about your property in one place. Use the pre-stay email to create a good first impression on your new guests.  There are certain elements you can include in a pre-stay email to make the guest experience more seamless. So what should […]

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5 Time management tips for hoteliers

Hoteliers and accommodation providers are time-poor when it comes to their day, therefore it’s important they can accomplish daily tasks in an efficient manner. Having good time management skills in an essential for any hotel owner-operator or general manager. Managing your time wisely means you’ll have more time to contribute to your business’s bottom line. […]

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5 lessons accommodation owners can learn from big chain hotels

Being a small or independent accommodation can set your property apart from large chain hotels. You can offer a more personalised and unique experience for guests. While smaller accommodations may not have the same capital and budgets as larger chain hotels, there are still lessons that can be learned and applied to your small accommodation. […]

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What hoteliers and accommodation owners can learn from Airbnb: Guest amenities

Guest amenities are a simple area every accommodation provider can make an impact in. Even Airbnb hosts provide some basic amenities for their guests. While they may not all be in miniature size, like what most hotels offer, many hosts try and provide some unique amenities to enhance their guests’ stay.  With Airbnb’s huge popularity, […]

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What hoteliers and accommodation owners can learn from Airbnb: Listings

Airbnb encourages their hosts to be really descriptive in their listings. Details help set expectations, so it’s good to be as clear as you can be. For accommodation owners, this can be beneficial to have on your website. Having a clear description of your accommodation and the area it’s situated in, will help those guests […]

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What hoteliers and accommodation owners can learn from Airbnb: Hosts

One of Airbnb’s greatest assets are their hosts. These are people behind the listings, offering their homes to others to stay and experience their city.  Airbnb constantly looks to their hosts for feedback on product design and the host experience. Here is what hoteliers and small accommodation owners can learn from Airbnb hosts: Honesty is […]

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What hoteliers and accommodation owners can learn from Airbnb

With the popularity of Airbnb amongst many travellers, we look into what makes Airbnb such a popular platform and what you as hoteliers and small accommodation owners can learn from them. Why is Airbnb so successful? Airbnb tapped into how a certain generation of people wanted to travel. Their ‘live like a local campaign’ really […]

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