With the fast-paced and high turnover nature of the accommodation industry, it is no wonder retaining staff can be a challenge.  With the constantly changing industry, staff turnover can be high and can impact on guest experience and hotel productivity. We share with you some ways in which you can increase productivity, efficiency, and improve […]

Improving your ranking with Search Engine Optimization (SEO) will help direct organic traffic to your website when they are searching for accommodation. SEO is the process of growing your website’s visibility and traffic through organic (free) search engine results. There are a few simple ways you can make sure your website is optimized for search […]

One of the greatest challenges facing the accommodation industry is the growing volume and pace of competition. Competition has allowed for increased choice and greater value for money for the customer.  Quality of service and consistency of service has become key for accommodation owners to differentiate themselves. Loyal customers are much easier to up-sell to […]

Online customer reviews are of important significance to many consumers, and this is especially true for the hospitality and tourism industry. Travelers expect to read reviews about your accommodation through sites like Tripadvisor and Booking.com. It is increasingly important to maintain a good online presence and reputation.  With social media becoming a more pivotal role […]

Up-selling done right is a great way to increase guest satisfaction and maximise revenue for your property. We tell you the differences between up-selling and cross-selling, and give you some tips on how you can utilise these for your property. The difference: Up-selling and cross selling Up-selling and cross-selling tend to be used interchangeably. Up-selling […]

Driving direct bookings can be challenging with the competition from Online Travel Agents (OTA). Here we outline five ways to market your property to drive direct bookings. User-friendly website design Your website is an extension of your property, so make sure it is easy to use and informative. Having a user-friendly website design will help […]

Accommodation owners and operators are already time poor with the many duties the role encompasses.  This is why a system that removes repetitive tasks and automates time-consuming processes, is a vital component for front desk and back-office operations. Choosing a Property Management System (PMS) is an important decision for any hotelier. A PMS affects front […]

The hospitality industry is full of great companies that will help you run your business more efficiently. We wanted to share with you our favourite companies that we think every hotelier needs to know of. These integrations can help you manage your workflow to maximise time and revenue. 1. Xero – Accounting Software Every small […]

One of the best marketing strategies that an accommodation provider can have is to build relationships with your local business community.  More and more customers are increasingly considering how they can support local businesses and communities in their efforts to make a positive impact.   There are many ways to support your community, whether it’s by […]

Technology for the hospitality industry is always improving to create a seamless guest experience. These are five tech trends we predict will see growth and implementation in 2017. We have also included some ways in which you can incorporate these trends for your property. Artificial intelligence Many accommodation providers are using artificial intelligence to automate […]

We provide some tips on how you can personalise your guests’ stay! In our 2017 Travel Trends to Watch post, we mentioned the importance of personalisation. Personalisation is a value added amenity, and one that creates an emotional connection with your guest. Personalisation of a guests stay leads to satisfied guests. They then go on […]

Social media has an increasing importance in our everyday lives. Here, we share with you how you can use social media to market your property. Why you need to be on social media Social media allows you to connect with your guests on a more personal and authentic level. It also provides a low cost […]