A live chat tool on your website can instantly connect potential customers to one of your front desk staff. They can also provide insight into how potential...
Posts In: Guest Experience
Direct bookings are a great way to capture important guest information and tailor the guest experience. With the multitude of online travel agents, direct...
As the guest experience becomes more central to every accommodation provider, it’s important to get it right. Guests looking for experiential holidays will...
Before you’re able to personalise a guest stay, you first need to have the right data. So how do you go about building and growing your customer database?...
There are a few trends that have had an influential presence on the guest experience this year, and we predict they'll be just as influential in the year to...
Guest amenities are a simple area every accommodation provider can make an impact in. Even Airbnb hosts provide some basic amenities for their guests. While...
