Shining a light on our sales team, & their day-to-day working at Preno For many industries, working in sales can be rather cut-throat, but for the accommodation industry, it’s all about building relationships.  For 2020 in particular, it has been about helping hoteliers adapt to change and supporting them during a global pandemic. Here at […]

Many of our customers have shown remarkable resilience & bounce back from the impacts of covid-19 It isn’t a secret that 2020 has been a year of hurdles – a rollercoaster in fact. But for the hotel industry, we are in absolute awe at the resilience exhibited. Accommodation owners have faced some substantial challenges, what […]

Creating connections, sharing insights & exchanging stories with hoteliers & tourism experts Last month, we travelled to Christchurch, where we hosted our first ‘Preno on Tour’ event – a networking event for hoteliers and tourism professionals. A variety of local Canterbury hotel owners attended,  as well as some from neighbouring areas such as Kaikoura. We […]

Traditional and electronic word of mouth in hospitality and tourism management WOM refers to ‘word of mouth’ – a classic, yet impactful element in your marketing mix What is it? The things your customers say about you (good and bad). Why is it important? Because customers trust other customers. The customer voice is a powerful […]

How to price hotel rooms with fresh, innovative strategies As a hotelier, you have a number of goals and tasks running through your mind on a daily basis – hotel revenue, occupancy rates, guest satisfaction – the list goes on. Running a hotel entails a comprehensive set of strategies and tasks, needed to: Where do […]

Achieving synergy: Preno’s intelligent, yet simplified approach to PMS software Preno is a leading hotel property management software that achieves a perfect synergy of automation and simplification. Created to simplify and synchronise daily operations for hoteliers, Preno encompasses a suite of integrated tools, designed to manage accommodation businesses. Leading the industry: how Xero’s accounting software […]

Enhance your business performance with insightful hotel reporting The performance of your business varies through time. Industry trends transform, customer demands shift, and product and service expectations change. As a hotelier, improving business performance, means keeping up with change.  What does this entail? Continuously reviewing and improving your business. The two R’s of hotel performance: […]

It’s the year 2020: digital solutions are at the heart of the hotel industry What is a hotel property management system? PMS stands for ‘property management system’ – and it refers to the software that accommodation owners use to run their business. PMS software systems are designed to strengthen efficiency of,  and manage daily practices […]

Long ago were the days that we hand wrote guest arrival dates and details – even the excel sheet is slowly becoming obsolete for hoteliers. It’s the year 2020…and how many films have you seen exploring the notion of automation? We may not be driving hover cars, or own hologram computers (though they’re in the […]

A new world: one where traditional housekeeping isn’t adequate enough Accommodation providers have always had to follow strict cleaning protocols, so as to meet health and safety regulations, and make guests comfortable during their stay. But today, the old protocols are no longer adequate enough.  Covid-19 has taken the hotel industry by force, not only […]

When travel demand is low, how can you strategise to keep hotel revenue high? The hotel industry gets by on people’s desire to travel. For years, people from all around the world have had this urge to see something more, to learn a new culture, to explore a new city.  And this urge is only […]

Travel industry response: will the hotel industry survive covid-19? Covid-19: the topic of 2020. It is without a doubt that every industry has seen stressful impacts from the global pandemic that has befallen us this year – but for the travel industry, the impact has been exponential. No longer are we able to travel internationally, […]