A live chat tool on your website can instantly connect potential customers to one of your front desk staff. They can also provide insight into how potential guests interact with your website.  The data collected can help improve the website experience for future customers. Travellers can spend hours looking at different accommodation options and comparing […]

With a new year comes a new set of trends for the hotel industry. 2017 saw innovations in technology for the accommodation industry,  and 2018 will see the implementation of these new technologies. Smart technology Implementation of innovative technologies will be a big trend this year. Hotels are looking at implementing smart solutions in rooms, […]

Direct bookings are a great way to capture important guest information and tailor the guest experience.  With the multitude of online travel agents, direct bookings aren’t always the most popular avenue for bookings, but this can be changed with a few incentives. Complimentary airport or city shuttle Providing complimentary transport to and from some key […]

As the guest experience becomes more central to every accommodation provider, it’s important to get it right.  Guests looking for experiential holidays will look to their accommodation provider to be the center of this. So what can you do to get the guest experience right? Manage guest expectations It’s important guests have a good idea […]

As an industry that experiences significant seasonal fluctuations, many hoteliers are accustomed to riding out quiet periods.  Many accept that a drop in revenue is just a reality that comes with the business. However as your peak season comes to a close, if you have some simple strategies in place, you don’t actually have to […]

Before you’re able to personalise a guest stay, you first need to have the right data.  So how do you go about building and growing your customer database? And why do you need one? Why grow your database? A customer database is a great way to grow guest loyalty and encourage return stays. Repeat customers […]

Growing revenue is an important aspect for every business. Here are four strategies you can utilise to grow your revenue. Increase your marketing Promotions and advertisements go a long way in boosting your marketing. Focus on growing your accommodation brand visibility, recognition, and website to convert guests directly.  You can run advertising campaigns on Facebook, […]

Photos are one of the first things potential guests will look at when choosing an accommodation.  Good photos of your accommodation will set you apart and can help in managing guest expectations. Photos are also a great way to communicate the personality of your hotel. There are a few key photos you should have of […]

Opening a restaurant, bar, or retail store on your property shouldn’t mean you have to do more admin.  Using smart tools can free up valuable time and make the operational side so much easier to manage. This is where Lightspeed Kounta POS and Preno can help. Lightspeed Kounta POS is a powerful point-of-sale system that […]

Hotels need to be looking at the overall traveler experience. Hotels that make the travel experience more seamless, and pay attention to the entire travel experience and not just the hotel stay,  will benefit from more direct bookings, and guest loyalty. Influence the overall travel experience While OTAs may account for a decent amount of […]

While many accommodation providers understand the importance of a property management system, technology should help you do more than record-keeping.  A property management system should enable you to have more time to spend on the guest experience. The importance of the guest experience goes back to the roots of the hospitality industry and brings the […]

There are a few trends that have had an influential presence on the guest experience this year, and we predict they’ll be just as influential in the year to come.  The accommodation industry will need to adapt their processes to be more guest-focused. Looking at these trends, we can see that more and more accommodations […]