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What hoteliers and accommodation owners can learn from Airbnb: Hosts
One of Airbnb’s greatest assets are their hosts. These are people behind the listings, offering their homes to others to stay and experience their city. Airbnb constantly looks to their hosts for feedback on product design and the host experience. Here is what hoteliers and small accommodation owners can learn from Airbnb hosts: Honesty is […]
What hoteliers and accommodation owners can learn from Airbnb
With the popularity of Airbnb amongst many travellers, we look into what makes Airbnb such a popular platform and what you as hoteliers and small accommodation owners can learn from them. Why is Airbnb so successful? Airbnb tapped into how a certain generation of people wanted to travel. Their ‘live like a local campaign’ really […]
How to manage with a high turnover of staff
With the fast-paced and high turnover nature of the accommodation industry, it is no wonder retaining staff can be a challenge. With the constantly changing industry, staff turnover can be high and can impact on guest experience and hotel productivity. We share with you some ways in which you can increase productivity, efficiency, and improve […]
Why innovation and new technology is important for the accommodation industry
In an industry that’s fast-paced and evolving, accommodation providers will need innovation and new technology to help them keep up to date. Software is something that has been in the hospitality industry for a long time, which is why there is still a prevalence of on-premise legacy systems. Looking forward, accommodation owners understand that they’ll […]
5 simple tips to improve your website ranking on search engine platforms
Improving your ranking with Search Engine Optimization (SEO) will help direct organic traffic to your website when they are searching for accommodation. SEO is the process of growing your website’s visibility and traffic through organic (free) search engine results. There are a few simple ways you can make sure your website is optimized for search […]
How to build a customer loyalty strategy
One of the greatest challenges facing the accommodation industry is the growing volume and pace of competition. Competition has allowed for increased choice and greater value for money for the customer. Quality of service and consistency of service has become key for accommodation owners to differentiate themselves. Loyal customers are much easier to up-sell to […]
Behind the scenes: Preno product, looking ahead
This week we take a sneak peak behind the scenes, and speak to the product team about their plans for Preno. As software, Preno is constantly evolving to better meet our customer’s needs. We ask the product team what their plans for Preno are: What are some of the key problems Preno solves/aims to solve? […]
Meet the team: Max
This week we chat to our CTO Max. As a co-founder of Preno, Max has some fun memories to share about Preno’s early days, when Preno was just a team of two! What are some fun memories you have from Preno’s early days? For a while Amelia and I would work from one desk at […]
5 minutes with: Braintree
Recently, Eddie from Braintree dropped by to visit us while he was in Auckland. Braintree is a subsidiary of Paypal, a payment system that helps companies small and large, accept, process, and split payments. We had a quick chat to Eddie about his role at Braintree and how Braintree helps hoteliers. Tell us a bit […]
Customer reviews: How to ask for, respond to, and use them
Online customer reviews are of important significance to many consumers, and this is especially true for the hospitality and tourism industry. Travelers expect to read reviews about your accommodation through sites like Tripadvisor and Booking.com. It is increasingly important to maintain a good online presence and reputation. With social media becoming a more pivotal role […]
Meet our customers: Aura Accommodation
Over the weekend, I took a drive to Rotorua to visit Aura Accommodation. Owned and operated by Nick, Josh, and Indie the German Pointer. Aura is a recently refurbished motel with a modern approach to the business. Nick and Josh have created such a warm, friendly, and personable environment, they really do make you feel […]
What hotels of the future will look like
As hotels look to provide a more personalised and interactive experience for guests, they will look to technology to help with these advances. Hotels of the future will provide a digitally immersive experience. Guests will engage and interact with multiple digital areas and surfaces. Travel and in room experiences will be enhanced through increased personalisation […]