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How up-selling can enhance guest satisfaction and maximise revenue
Up-selling done right is a great way to increase guest satisfaction and maximise revenue for your property. We tell you the differences between up-selling and cross-selling, and give you some tips on how you can utilise these for your property. The difference: Up-selling and cross selling Up-selling and cross-selling tend to be used interchangeably. Up-selling […]
Five tips to drive direct bookings for your hotel
Driving direct bookings can be challenging with the competition from Online Travel Agents (OTA). Here we outline five ways to market your property to drive direct bookings. User-friendly website design Your website is an extension of your property, so make sure it is easy to use and informative. Having a user-friendly website design will help […]
How to choose the best property management system for your hotel
Accommodation owners and operators are already time poor with the many duties the role encompasses. This is why a system that removes repetitive tasks and automates time-consuming processes, is a vital component for front desk and back-office operations. Choosing a Property Management System (PMS) is an important decision for any hotelier. A PMS affects front […]
Top 5 integrations every hotelier needs
The hospitality industry is full of great companies that will help you run your business more efficiently. We wanted to share with you our favourite companies that we think every hotelier needs to know of. These integrations can help you manage your workflow to maximise time and revenue. 1. Xero – Accounting Software Every small […]
How supporting your local community can help your property
One of the best marketing strategies that an accommodation provider can have is to build relationships with your local business community. More and more customers are increasingly considering how they can support local businesses and communities in their efforts to make a positive impact. There are many ways to support your community, whether it’s by […]
2017 Tech trends for hoteliers
Technology for the hospitality industry is always improving to create a seamless guest experience. These are five tech trends we predict will see growth and implementation in 2017. We have also included some ways in which you can incorporate these trends for your property. Artificial intelligence Many accommodation providers are using artificial intelligence to automate […]
Tips on how to personalise your guests’ stay
We provide some tips on how you can personalise your guests’ stay! In our 2017 Travel Trends to Watch post, we mentioned the importance of personalisation. Personalisation is a value added amenity, and one that creates an emotional connection with your guest. Personalisation of a guests stay leads to satisfied guests. They then go on […]
How to market your property on social media
Social media has an increasing importance in our everyday lives. Here, we share with you how you can use social media to market your property. Why you need to be on social media Social media allows you to connect with your guests on a more personal and authentic level. It also provides a low cost […]
Behind the scenes: Preno’s user-centric product design
Take a look behind the scenes at how Preno was designed and developed. Preno was designed and tested in conjunction with hoteliers, just like you! Our customer-centric design process helps make Preno intuitive, easy to use, and easy to instruct people on! We talk to the product team on some of their key design philosophies […]
5 travel trends to watch in 2017
Travel, tourism, and hospitality trends are constantly evolving, and this will be no exception for 2017. To help keep you up to date, we have compiled a list of five travel trends to watch for in 2017. You can leverage these trends to prepare for what your guests’ may expect, and also to create targeted […]
Are you ready for summer?
Tourism numbers predicted to break records again this summer for our southern hemisphere customers. Are you and your property prepared? Here’s a handy last minute checklist to help you prepare. As always, our team at Preno is available if you need any help or advice. 1. Check online rates against your available occupancy > Review your […]
Commerce Commission decision not enough to help NZ hoteliers
On October 28th 2016, the New Zealand Commerce Commission ended an investigation into rate parity clauses that Expedia and Booking.com have with New Zealand accommodation operators. Previously the contracts stated that NZ operators had to advertise all rooms at the best rate with the online travel agents (OTAs). What was the decision? The concessions […]