In today’s world, you need to develop an online distribution strategy for your small hotel that’s going to bring your business into the modern era and most importantly, increase your bottom line. As a boutique accomodation provider, you’ll be competing with large hotels to reach a global audience. Having an online distribution strategy will arm […]

The biggest obstacle to upselling your guests is not their decision to take the upgrade, but your willingness to upsell them. True story. But the reality is that you should never fear upselling your guests. Upselling is not just good for you and your hotel, it actually improves your guests’ experience and increases their likelihood […]

As a hotelier running a small or boutique hotel, you’ll want to maximise your distribution channels. While a lot of hotels rely on OTAs like booking.com and Expedia, we like to think out of the box and explore other ways of reaching customers. One way of doing this is by using specialised booking websites for small […]

Running a small or boutique hotel is never as simple as a good night’s stay. If your hotel is just scraping by but not reaching the profit margins you’d hoped for, it’s time to take a look at the most commonly overlooked errors that so many hotels make. 1. Neglecting your brand So you’ve got […]

Every hotelier should maximise their sales channels. The trouble is that multiple channels can be difficult to manage, and it can be hard finding channels right for your boutique hotel.  But with a good property management system, like Preno and channel managers specifically for small accommodation (e.g. Preno has a channel manager add-on, well suited […]

Too many hoteliers find themselves time-poor and overworked. But is introducing new hotel management tools and technologies the answer? Unfortunately, all those handy apps and software won’t do much good unless you’ve got your basic processes running smoothly. With this preparatory checklist you can introducing new tools efficiently, boost revenue and get some of your precious time back! Perfect […]

Sustainable tourism has long been a growing trend, with consumers becoming more conscious of reducing their carbon emissions.  By incorporating sustainable practices into your accommodation, you can contribute to the development of your destination and be a part of the growing market for sustainable tourism. Here are a few ways in which you can implement […]

In the tourism industry today all properties big and small must offer a personalised service. It is no longer only expected in the luxury sector. Offering a personalised service is an important way of showing your customer how much you value them. As an accommodation operator, you are selling both a product and a service. […]

Flexing rates is not about having 100% occupancy, it’s about ensuring your average rate is as high as guests will pay. The concept of adjusting rates was a concept initially used by airlines. They based their pricing on demand and timing while ensuring that their costs were covered. Later this technique was adopted by larger […]