Posts In: Guest Experience

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Airbnb and how hotels can remain competitive

July 4, 2018 Guest Experience, Industry

Hoteliers will need to step up their game to remain competitive when it comes to the guest experience. Airbnb’s new hotel category and their Airbnb...

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How automation is helping hoteliers deliver the best guest experience

June 20, 2018 Guest Experience, Industry

As the guest experience becomes an important part of hotels, they are adopting key technologies to help improve the experience. One of these is the...

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Skills your staff should have to ensure an exceptional guest experience

May 23, 2018 Guest Experience

Guest experience and profitability is driving innovation in the accommodation industry. As traveler preferences continue to evolve, the industry is starting to change in order...

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How big data can help your accommodation increase revenue: Part 2

April 4, 2018 Guest Experience, Industry

Big data is here to help hoteliers better understand their guests preferences, resource needs, and inform their pricing and marketing. In Part 2 of this...

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How big data can help your accommodation increase revenue: Part 1

March 28, 2018 Guest Experience, Industry

As an accommodation owner the focus of your business is likely centered around day-to-day running of your accommodation. Much of the industry is set in...

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Travel trends: The future of the guest experience

March 14, 2018 Guest Experience, Industry

As the guest experience remains a pivotal aspect of the travel industry, more travel brands will move towards being an experience platform. This will allow...

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The benefits of live chat for hoteliers

A live chat tool on your website can instantly connect potential customers to one of your front desk staff. They can also provide insight into...

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How you can incentivise guests to book directly

February 7, 2018 Guest Experience, Industry

Direct bookings are a great way to capture important guest information and tailor the guest experience. With the multitude of online travel agents, direct bookings...

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How to get the guest experience right

January 31, 2018 Guest Experience

As the guest experience becomes more central to every accommodation, it’s important to get it right. Guests looking for experiential holidays will look to their...

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