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Crystal Pacific, Palm Beach: Gold Coast Accommodation Bliss

Shining a light on our customer Crystal Pacific, Palm Beach; a refurbished holiday property, popular since the 70’s

Crystal Pacific, Palm Beach is a paradise accommodation located shoreside on The Gold Coast of Australia. 

A stunning apartment-style home-away-from-home, travellers from all over visit Crystal Pacific and the relaxation it has to offer. The property is located by the beach, just minutes from an amazing stretch of sand, Tallebudgera Creek Beach, and many amazing cafes and eateries.


“We created a space for people to gather, slow down and have the opportunity to holiday like a local”

“Crystal Pacific was one of the original holiday properties of Palm Beach in the 1970’s. It was used for permanent rentals for the past 20 years. The property is rich in history, and has been redesigned and refurbished – we have kept the character and charm of the old building, at the same time as adding all the modern comforts.”

– Sarah Caruana, Owner


Abundant in comfort & relaxation: no detail is missed

A shoreside accommodation with unique, hanging daybeds, a calming Magnesium pool, with natural minerals designed to help you relax and unwind, and more – our customer property Crystal Pacific, is perfect for an escape from the hustle and bustle of daily life.

The property welcomes a variety of guests, and often accommodates wedding groups, retreats and even private family get-togethers. They work with local partners to provide guests with delicious grazing platters, bike hires and even floral arrangements.


An experience-focused value proposition

For the team at Crystal Pacific, Palm Beach, the everyday focus is on providing the best guest experience possible. They continuously take onboard guest feedback, and focus on improving their service offering more and more.

“Our main focus is the guest experience – we want people to come here and not only love what they see, but also have a completely seamless experience. We are available any time to answer guest queries, recommend places to visit in the area and are here for anything they require. We listen to what’s important to our guests and focus on those areas.”

– Sarah Caruana, Owner



Working in synergy to create seamless experiences: Preno + Crystal Pacific

“Our main focus is the guest experience – we want people to come here and not only love what they see, but also have a completely seamless experience”

Our customer Crystal Pacific, Palm Beach shares the same values as Preno – in that, everything we do is to create a seamless experience. For Crystal Pacific, it’s for their guests (travellers), for Preno it’s for hoteliers – our guests.

When we interviewed Sarah Caruana, the owner of Crystal Pacific, she spoke of the importance of not only offering a place where guests love what they see, but also offering a seamless experience – and this is where Preno comes in.


Positive feedback from the team at Crystal Pacific

Crystal Pacific has been using Preno for some time now, and we are happy to hear that our software and customer success team are helping them in their daily operations.

“One of the most helpful things about Preno is the customer service and care – they are very responsive. At the beginning I had many questions, and the Preno team answered them all very patiently.

– Sarah Caruana, Owner


Crystal Pacific are optimising Preno’s PMS (Property Management System) paired with our Xero and SiteMinder integrations. This means that they are seamlessly connected to automated accounting tools and real-time syncing with OTAs (Online Travel Agents).

Preno provides your accommodation business with the tools to create seamless guest experiences.

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