If you're considering a move from Little Hotelier, this page explains exactly what happens next. What changes. What moves across. How long it takes. And why operators across AU, NZ and the UK have made the switch.
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Most operators don't start exploring a new system because of one big problem.
It's usually a collection of smaller frustrations that add up over time.
More manual work than there should be.
Support that takes too long.
Accounting that doesn't quite line up.
A system that feels harder to use than it needs to be.
The question isn't whether to switch.
It's whether the improvement is worth the effort.
That's what this page is here to answer.
Making the move
★★★★★
“I moved from Little Hotelier, and Preno is better in many ways. It is more responsive and intuitive, with screens that display more information. The Xero integration works more effectively. Rates are easy to update, and the dynamic pricing rules allow for automatic rate adjustments based on occupancy.”
Derek Adams-White
Motel operator, New Zealand · Verified Trustpilot review →
The differences that matter most to independent operators.
Pricing model
Transparent, per-property — see pricing
Tiered + add-ons — real cost higher than advertised base
Contract commitment
Month-to-month, cancel any time
Variable — cancellation complaints noted in reviews
Channel manager
Included — real-time sync, 100+ OTAs including GDS, or use Siteminder
Available - 450+ OTAs via SiteMinder
Free trial
7 days, no credit card required
30 days, credit card required
Xero / MYOB integration
Native live sync — no exports
No native AU/NZ accounting sync
Repeat guest recognition
Stay history & preferences tracked
Duplicates contacts, no guest memory
Payment processing
Integrated, no % transaction fee
Add-on — 1% fee via LH Pay
Google Hotels rate sync
Included in Growth Pilot plan
Add-on or Pro plan required
Direct booking engine
Included, commission-free (excl Flexi plan)
Included
Support model
Real human support, locally based, chat & phone
Overseas call centres, inconsistent continuity
Staff training time
Productive within an hour
Days reported in reviews
HotelTechReport recommendations
4.8/5 with no 1 star reviews
4.6/5 with 30 reviews giving just 1 star
Multi-property
Supported, 2–5 properties
Limited for small groups
Side-by-side
Feature and pricing details based on publicly available information and operator reviews, last reviewed June 2026. Always verify current pricing, contract terms, and feature availability directly with each vendor before making a decision. Nothing on this page should be relied upon as a definitive statement of any competitor's current commercial terms.
Independent operators tell us the same things again and again.
✓ They want bookings, payments and accounting connected properly
✓ They want to recognise returning guests
✓ They want staff to learn the system quickly
✓ They want answers when they need help
✓ They want fewer workarounds and less double handling
That's exactly what Preno was built for.
Why operators switch
Built exclusively for independent properties — so everything connects the way it should.
Why Preno
01 — Clarity
Bookings, rates, payments and accounting stay in sync automatically. Native two-way Xero integration. Real-time channel management. One clear view of what's happening across the property.
02 — Growth
Dynamic pricing responds to demand. Direct bookings come through commission-free. Guest communication happens automatically. Your team spends less time maintaining the system and more time looking after guests.
03 — Support
Designed around how independent properties actually work. Staff pick it up quickly. Real people answer the phone. No lock-in contracts. And when you're ready to switch, we handle the migration.
Migration detail
Where available in your Little Hotelier export
Before cancelling Little Hotelier, export your historical reports and booking history for your records.
Most properties are fully set up and taking live bookings within a few weeks.
How it works
1
Explore the system and make sure it's the right fit. No credit card required.
7 days free →
2
Your onboarding specialist guides you through each step — connecting your OTAs, configuring your booking engine, setting up email templates, and migrating your guest and booking data. You work through it together, at a pace that suits you.
3
Once you're happy, you switch over and cancel Little Hotelier when you're ready. Your support team is available throughout go-live and after. No disappearing after onboarding.
What operators say
“I moved from Little Hotelier, and Preno is better in many ways. It is more responsive and intuitive, with screens that display more information, reducing the need to switch between different views. The Xero integration works more effectively. Rates are easy to update, and the dynamic pricing rules allow for automatic rate adjustments based on occupancy — making revenue management effortless."
I went from a paper-based hard copy booking system to Preno. It was an easy transition… You could teach this system to almost any front end staff in a minimal amount of time… I have been using this system for over 18 months and have not looked back.
The longer you go on with a booking system you're not happy with, the harder your work's going to be. Just do it. It couldn't be simpler.
Frequently asked questions
Most hotel software is built for large groups and scaled down. Preno is built exclusively for independent operators — one clear view of bookings, payments and daily operations. Fast, real human support. Month-to-month pricing. No lock-in contracts.
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