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Long ago were the days that we hand wrote guest arrival dates and details – even the excel sheet is slowly becoming obsolete for hoteliers. It’s the...
A new world: one where traditional housekeeping isn’t adequate enough Accommodation providers have always had to follow strict cleaning protocols, so as...
When travel demand is low, how can you strategise to keep hotel revenue high? The hotel industry gets by on people's desire to travel. For years, people...
So you’re wondering “should hotels respond to negative online reviews?” The answer is yes. As a hotelier, the worst thing you can do for your business...
Travel industry response: will the hotel industry survive covid-19? Covid-19: the topic of 2020. It is without a doubt that every industry has seen...
A simple guide to creating a hotel social media strategy that works The prominence of social media marketing for hotels Social media is at the centre of...
The ins and outs of hotel online marketing. A lot has changed in the last 20 years of hotel marketing. Where newspaper ads and brochures once ruled the roost,...
What they mean, how to calculate them, and ways to improve them. 2020 has been a challenging year for hotel owners. Global travel has ground to a halt, and...
Bigger isn’t always better in the world of hospitality. Instead, guest experience is the ultimate differentiating factor when it comes to building guest...