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Long ago were the days that we hand wrote guest arrival dates and details – even the excel sheet is slowly becoming obsolete for hoteliers. It’s the...

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A new world: one where traditional housekeeping isn’t adequate enough Accommodation providers have always had to follow strict cleaning protocols, so as...

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When travel demand is low, how can you strategise to keep hotel revenue high? The hotel industry gets by on people's desire to travel. For years, people...

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So you’re wondering “should hotels respond to negative online reviews?” The answer is yes. As a hotelier, the worst thing you can do for your business...

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Travel industry response: will the hotel industry survive covid-19? Covid-19: the topic of 2020. It is without a doubt that every industry has seen...

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A simple guide to creating a hotel social media strategy that works The prominence of social media marketing for hotels Social media is at the centre of...

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The ins and outs of hotel online marketing. A lot has changed in the last 20 years of hotel marketing. Where newspaper ads and brochures once ruled the roost,...

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What they mean, how to calculate them, and ways to improve them. 2020 has been a challenging year for hotel owners. Global travel has ground to a halt, and...

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July 16, 2020
Guest Experience

Bigger isn’t always better in the world of hospitality. Instead, guest experience is the ultimate differentiating factor when it comes to building guest...

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