This blog post explores five types of employee training programs that are essential for success in the hospitality industry. Onboarding and orientation, compliance training, hard skill training, soft skill training, and product knowledge training all play an important role in helping workers gain the skills they need to be successful in their roles. By taking […]

The hospitality industry is one of the most important and profitable sectors in the UK. It requires staff to have a range of skills, knowledge and understanding of hotel operations in order to provide excellent customer service. Hotel management training can help improve employees’ skills and knowledge, making them more valuable to their employers. In […]

A hotel property management system (PMS) is a software-based solution. It enables your UK hotel to run their day-to-day operations, such as reservations, check-ins, check-outs, inventory, billing, housekeeping, and guest preferences very efficiently. The PMS acts as the central hub for your hotels operation and can automate many of the tasks that hotel staff would […]

When looking for all the luxuries in a hotel what comes first to your mind? A 5-star hotel of course! What makes these sought after hotels so desirable and different from other luxury hotels? Frankly speaking, drawing a fine line between a 4-star and a 5-star hotel can be quite tricky as there is no […]

As the hospitality industry continues to evolve at a rapid rate, hoteliers across the United Kingdom are striving to provide their guests with an unforgettable experience in 5-star facilities and services. You might be wondering: how many 5 star hotels are there in the UK? The answer: it changes by the day. With so much […]

Are you a hotel owner in the United Kingdom looking for ways to increase occupancy rates? A Property Management System (PMS) can be an invaluable tool to help you achieve your goals. A PMS helps streamline processes and automate tasks, allowing you to focus on what matters most: increasing occupancy. In this article, we’ll discuss […]

In the hospitality industry, the seasonal staff is crucial in providing excellent customer service and ensuring smooth operations during peak seasons. However, managing these employees can be challenging for employers, especially when hiring and retaining top talent. As a hotelier, the success of your business largely depends on your ability to attract and retain skilled […]

There is a very common concern among hotel managers regarding their reliance on Online Travel Agencies (OTAs) for bookings. While OTAs may offer a quick and efficient way to attract guests, they come with high commission fees, which can significantly impact a hotel’s bottom line. In this article, we’ll explore some strategies for reducing dependency […]

As people become more and more aware of their environmental impact, travellers are looking for ways to reduce their carbon footprint. Consequently, if you want your hotel to attract guests, it is essential that you embrace eco-friendly practices too. The hotel industry currently contributes to around 1% of global carbon emissions. Big hotel chains, such […]

A CRS or a central reservation system is a specific software that applies to the hotel and travel industries. The CRS has many advantages for professionals in these industries as it offers efficiency in making bookings. The CRS is a software that involves the distribution of data, aiding in hotel management and travel planning. The way that […]

As a hotel owner or operator, you understand that the success of your business depends on the satisfaction of your guests. That’s why it’s important to gather and use data that can help you make decisions that will improve their experience and increase sales. In this article, we’ll provide 7 ways to leverage guest data […]

COVID-19 has significantly impacted the Airbnb booking industry due to travel restrictions and decreased consumer demand. The pandemic has also reignited social media dissatisfaction regarding safety, customer service, and other issues associated with Airbnb bookings. As a result of these trends, Airbnb businesses and hoteliers who list on Airbnb have seen a noticeable decline in […]