In an interesting move for Manchester’s tourism industry, the city has introduced a “tourist tax” for visitors. Manchester is the first city in the UK to implement such a scheme, which will see an additional £1 charged per room, per night for accommodation costs. The funds raised from this extra charge will be used to […]

A hotel property management system (PMS) is a software-based solution. It enables your UK hotel to run their day-to-day operations, such as reservations, check-ins, check-outs, inventory, billing, housekeeping, and guest preferences very efficiently. The PMS acts as the central hub for your hotels operation and can automate many of the tasks that hotel staff would […]

COVID-19 has significantly impacted the Airbnb booking industry due to travel restrictions and decreased consumer demand. The pandemic has also reignited social media dissatisfaction regarding safety, customer service, and other issues associated with Airbnb bookings. As a result of these trends, Airbnb businesses and hoteliers who list on Airbnb have seen a noticeable decline in […]

Seasonal pricing is a popular tactic used by hotels to keep their rooms filled during periods of low demand. By offering discounts, promotional packages, and other incentives, hotels can attract more customers and increase occupancy rates in times when business is traditionally slow. The goal of seasonal pricing is to maximise profit during periods of […]

As economic conditions continue to fluctuate around the world, more and more businesses are facing the prospect of an economic downturn or a recession. If you are a hotel owner or manager, it is important to be prepared for this challenging time by developing strategies that will help protect your business and keep it running […]

Staff shortages are nothing new in the hospitality industry. In fact, it’s an ongoing issue that often leads to hoteliers struggling to find the right balance between providing excellent customer service and maintaining high operational standards. However, recent studies have shown that the UK hospitality industry is facing an unprecedented skills shortage, with most businesses […]

The hospitality industry is one of the fastest growing industries in the world. It is also one of the most labor intensive industries, which makes it susceptible to staff shortages. A staff shortage can negatively impact a hotel in a number of ways. It can lead to decreased productivity, lower quality of service, and even […]

Even the best hotels have guests who are not completely satisfied with their stay. When this happens, it’s important to know how to approach a negative hotel review. In this blog post, we will give you tips and strategies for dealing with your unhappy guests and what you should consider before doing so. Should hotels […]

Australia welcomes back travellers with open arms after years of restrictions due to Covid-19. For hoteliers, this is the time to celebrate, as international tourist numbers rise and residents feel more comfortable travelling domestically once again.  From 21 February, all fully vaccinated visa holders or those with a medical exemption can visit Australia. Travellers will […]

We’re days away from New Zealand’s first step (of five) towards reopening the international borders. This is a big win for hoteliers, as tourists will slowly be able to re-enter the country, and Kiwis living abroad will finally be able to return.  There are many things you’ll need to consider in preparation for these changes. […]

The global Covid-19 pandemic has changed the way we live our lives. More than ever, people are cancelling reservations, avoiding large crowds and working from home. While the decrease in international travel may be discouraging for Airbnb owners, it has provided a unique opportunity to secure more local guests, for extended periods. The key here […]

In this article, we cover 10 hospitality industry risks, to help hoteliers be prepared for sudden change. The hotel industry is subject to change at any moment (just as any industry is). And in many cases, there isn’t anything hoteliers can do about it.  Whether it be an earthquake, a significant change in climate, or […]