If you’re a hotelier, hotel housekeeping is one of your most important duties to manage. Guests expect a clean, organised room when they check in, and their first impression of your establishment often hinges on the state of their accommodations. A spotless, well-maintained environment can significantly impact a hotel’s reputation and guest satisfaction. Cleanliness is […]

What they mean, how to calculate them, and ways to improve them. 2020 and 2021 have been a challenging time for hotel owners. Global travel has ground to a halt, and worldwide lockdowns have taken their toll on domestic tourism.  Even in parts of the world where people are free to explore their own backyard, […]

Are you a hotelier who’s interested in using online travel agents (OTAs) to help fill your rooms? If so, you’ll need to know what commission rates the OTAS charging. In this blog post, we’ll break down the commission rates for some of the most popular OTAs. We’ll also share with you some tips and tricks […]

Are you looking to improve your hotel business in 2023? Well, now is the time to invest in a hotel management system. Why?  Using good software will not only help your business become efficient but also help it grow at a faster pace. In the hospitality industry, a hotel property management system (PMS) is software […]

When most people think of hotel management, they think of front desk agents checking in guests, concierges assisting with directions and restaurant recommendations, and Bellhops lugging luggage up to guest rooms. But there’s one important group of hotel employees who are often overlooked: the housekeeping staff. While it’s true that the primary responsibility of the […]

Welcome to the wonderful world of hotel operations. Housekeeping is one of the most important roles in any hospitality business, and it can make or break a customer’s stay.  If your customers see a gleaming room when they enter, they will be more likely to come back. However, if you don’t provide good service, they […]

The hospitality industry in the United Kingdom has seen significant growth in recent years, with more and more tourists flocking to this beautiful country. With such a competitive market, hoteliers need to have an efficient and reliable system in place to manage their reservations and operations. This is where hotel reservation system software comes into […]

So you’re wondering “should hotels respond to negative online reviews?” The answer is yes. As a hotelier, the worst thing you can do for your business is ignore negative reviews online. No matter how great your service is and how stunning your property may be, negative hotel reviews happen. It might be that you have a […]

Hotel Sustainability Tips to Help You Run an Eco-Friendly Accommodation What is a recurring issue that hoteliers have, and will continue to face in the future? Hotel sustainability – the impact your property has on the environment. Sustainability in the Hospitality Industry – What Is It? Sustainability is a widely known topic and issue that […]

What Is Segmentation in the Hotel Industry & How to Segment a Hotel Market To remain competitive in the hospitality industry, it is first and foremost important that you understand your customers. Understanding what your customers like, what sort of services they’re looking for, what their travel habits are, and more, are vital pieces of […]

What is hotel seasonal pricing and its benefits? As a hotelier, you want to have a steady business throughout the year.  You want to make profits during peak season and increase revenue and occupancy in the off-season. So, how do you go about doing that? By setting seasonal pricing rates. What is seasonal pricing? Seasonal […]

In today’s competitive hotel market, offering a rewards program can provide a number of advantages for your business. A rewards program can help to increase customer loyalty, improve the customer experience, provide valuable data and insights, differentiate your hotel from competitors, and foster a sense of community among your customers.  In this blog post, we […]