Posts In: Guest Experience

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How hotels can compete

Airbnb and how hotels can remain competitive

July 4, 2018 Guest Experience, Industry

Hoteliers will need to step up their game to remain competitive when it comes to the guest experience. Airbnb’s new hotel category and their Airbnb...

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automation deliver guest experience for hoteliers

How automation is helping hoteliers deliver the best guest experience

June 20, 2018 Guest Experience, Industry

As the guest experience becomes an important part of hotels, they are adopting key technologies to help improve the experience. One of these is the...

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staff experience

Skills your staff should have to ensure an exceptional guest experience

May 23, 2018 Guest Experience

Guest experience and profitability is driving innovation in the accommodation industry. As traveler preferences continue to evolve, the industry is starting to change in order...

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Technology for accommodation providers

Why technology will be key for accommodations looking to compete with Airbnb

May 9, 2018 Guest Experience, Industry

As Airbnb continues to expand into the market for traditional accommodation, hoteliers need to be looking to technology to compete. With the growth of the...

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Travel trends: The future of the guest experience

March 14, 2018 Guest Experience, Industry

As the guest experience remains a pivotal aspect of the travel industry, more travel brands will move towards being an experience platform. This will allow...

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Benefits of live chat for hoteliers

The benefits of live chat for hoteliers

A live chat tool on your website can instantly connect potential customers to one of your front desk staff. They can also provide insight into...

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How you can incentivise guests to book directly

February 7, 2018 Guest Experience, Industry

Direct bookings are a great way to capture important guest information and tailor the guest experience. With the multitude of online travel agents, direct bookings...

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Guest experience

How to get the guest experience right

January 31, 2018 Guest Experience

As the guest experience becomes more central to every accommodation provider, it’s important to get it right. Guests looking for experiential holidays will look to...

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Guest experience

How to grow a guest database to inform guest personalisation

January 17, 2018 Guest Experience, Industry

Before you’re able to personalise a guest stay, you first need to have the right data. So how do you go about building and growing...

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Guest experience trends

Trends that will continue to influence the guest experience

There are a few trends that have had an influential presence on the guest experience this year, and we predict they’ll be just as influential...

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