Explore
our
topics
What Is Glamping? Everything You Need to Know
In recent years, the hospitality industry has witnessed a burgeoning trend that marries the allure of nature with the comforts of luxury. Enter glamping—a portmanteau of “glamorous” and “camping.” What started as a niche offering for adventurous travellers has evolved into a mainstream option that caters to those seeking unique experiences without sacrificing comfort. For […]
Common Hotel Guest Complaints & How to Handle Them
As a hotel, providing top-notch customer service is crucial in ensuring guest satisfaction and repeat business. However, it’s inevitable that guest complaints will arise during their stay. Here are some common complaints in the hotel industry and tips on how to handle them: Poor housekeeping Dirty laundry left uncollected, used cutlery left in the room, […]
How Up-Selling Can Enhance Guest Satisfaction and Maximise Revenue
Up-selling is an effective strategy to increase guest satisfaction and revenue for your hotel. It’s a technique that, when executed correctly, not only boosts your bottom line but also enhances the overall guest experience. However, up-selling should be approached thoughtfully, with a focus on adding value rather than merely increasing costs for guests. In 2024, […]
The Role of Housekeeping in Creating a Memorable Hotel Experience
When we think of a memorable hotel experience, our minds often go to the luxurious amenities, excellent customer service, and exceptional dining options. However, there is one aspect that often goes unnoticed but plays a crucial role in creating a positive guest experience – housekeeping. In this blog post, we will explore the importance of […]
Why You Need a Hotel Property Management System (PMS) in 2023
Are you looking to improve your hotel business in 2023? Well, now is the time to invest in a hotel management system. Why? Using good software will not only help your business become efficient but also help it grow at a faster pace. In the hospitality industry, a hotel property management system (PMS) is software […]
What Business Travellers Look for in a Small Hotel
Business travel can be hectic and exhausting, so small hotels need to meet the needs of travellers. This includes offering comfortable accommodations, convenient amenities, and good customer service. If you’re looking to target this demographic, in this article we discuss the common reasons why business travellers choose to stay in small hotels, as well as […]
Sustainability In Hotels: 6 Ways To Reduce Your Environmental Footprint
As people become more and more aware of their environmental impact, travellers are looking for ways to reduce their carbon footprint. Consequently, if you want your hotel to attract guests, it is essential that you embrace eco-friendly practices too. The hotel industry currently contributes to around 1% of global carbon emissions. Big hotel chains, such […]
The Importance of Hotel Safety and Security
Whether travelling for business or leisure, safety and security are the prime requisite (and concern) of every traveller. Safety – both within the hotel and outside it – cannot be undermined. After all, no one wants to travel to a destination or stay in a hotel that poses threat to his life and/or belongings. So, […]
Top Features You Need in A Small Hotel Management Software
As a small hotel owner or manager, it is important to have a reliable and efficient hotel management software in order to streamline operations and increase profitability. But with so many options on the market, how do you choose the right one for your business? Here are some top features to look for in a […]
What Are the Benefits of Automation for Small Boutique Hotels?
During the pandemic, the entire tourism and hospitality industry had to come to a standstill. This saw many hotels and brands go out of business because of dwindling customers and mass lay-offs. But on the other hand, the industry saw a growing need for innovation. Most of the hotels that were able to escape the […]
What Key Features Should Your Hotel Housekeeping Software Have?
As a hotel manager, you know that housekeeping is one of the most important departments in your business. After all, it’s the housekeepers who ensure that your guests have a clean and comfortable stay. But managing a housekeeping department can be a challenge, especially when it comes to scheduling and tracking employee productivity. That’s where […]
How To Improve Your Hotel Room Service To Increase Guest Satisfaction
Your hotel room service is one of the first things that guests will experience during their stay. You want to make sure that your room service is up to par in order to increase guest satisfaction. There are a few things that you can do in order to improve your hotel room service and make […]