Posts In: Guest Experience

Hoteliers will need to step up their game to remain competitive when it comes to the guest experience. Airbnb's new hotel category and their Airbnb Plus host...

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June 20, 2018
Guest Experience, Industry

As the guest experience becomes an important part of hotels, they are adopting key technologies to help improve the experience. One of these is the automation...

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May 23, 2018
Guest Experience

Guest experience and profitability is driving innovation in the accommodation industry. As traveler preferences continue to evolve, the industry is starting to...

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As Airbnb continues to expand into the market for traditional accommodation, hoteliers need to be looking to technology to compete. With the growth of the...

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March 14, 2018
Guest Experience, Industry

As the guest experience remains a pivotal aspect of the travel industry, more travel brands will move towards being an experience platform. This will allow...

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A live chat tool on your website can instantly connect potential customers to one of your front desk staff. They can also provide insight into how potential...

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February 7, 2018
Guest Experience, Industry

Direct bookings are a great way to capture important guest information and tailor the guest experience. With the multitude of online travel agents, direct...

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January 31, 2018
Guest Experience

As the guest experience becomes more central to every accommodation provider, it’s important to get it right. Guests looking for experiential holidays will...

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January 17, 2018
Guest Experience, Industry

Before you’re able to personalise a guest stay, you first need to have the right data. So how do you go about building and growing your customer database?...

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