Posts In: Guest Experience

What they mean, how to calculate them, and ways to improve them. 2020 has been a challenging year for hotel owners. Global travel has ground to a halt, and...

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July 16, 2020
Guest Experience

Bigger isn’t always better in the world of hospitality. Instead, guest experience is the ultimate differentiating factor when it comes to building guest...

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January 29, 2020
Guest Experience

Demand for experiential travel continues to grow. Connecting your guests to local experiences could be an offering that helps set your business apart from the...

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December 19, 2019
Guest Experience

You might think that the anatomy of your typical guest hasn’t changed too significantly over the years. They still want good service, a clean and comfortable...

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Hoteliers will need to step up their game to remain competitive when it comes to the guest experience. Airbnb's new hotel category and their Airbnb Plus host...

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June 20, 2018
Guest Experience, Industry

As the guest experience becomes an important part of hotels, they are adopting key technologies to help improve the experience. One of these is the automation...

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May 23, 2018
Guest Experience

Guest experience and profitability are driving innovation in the accommodation industry. As traveler preferences continue to evolve, the industry is starting...

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As Airbnb continues to expand into the market for traditional accommodation, hoteliers need to be looking to technology to compete. With the growth of the...

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March 14, 2018
Guest Experience, Industry

As the guest experience remains a pivotal aspect of the travel industry, more travel brands will move towards being an experience platform. This will allow...

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