As a small hotel owner or manager, it is important to have a reliable and efficient hotel management software in order to streamline operations and increase profitability. But with so many options on the market, how do you choose the right one for your business? Here are some top features to look for in a […]

During the pandemic, the entire tourism and hospitality industry had to come to a standstill. This saw many hotels and brands go out of business because of dwindling customers and mass lay-offs. But on the other hand, the industry saw a growing need for innovation. Most of the hotels that were able to escape the […]

As a hotel manager, you know that housekeeping is one of the most important departments in your business. After all, it’s the housekeepers who ensure that your guests have a clean and comfortable stay. But managing a housekeeping department can be a challenge, especially when it comes to scheduling and tracking employee productivity.  That’s where […]

Your hotel room service is one of the first things that guests will experience during their stay. You want to make sure that your room service is up to par in order to increase guest satisfaction. There are a few things that you can do in order to improve your hotel room service and make […]

When it comes to online vacation rentals, competition is strong. Your guests place high importance on reviews and online opinions to help them wade through the options.  It makes sense – people don’t want to arrive and be disappointed. And it’s comforting to know that the people who stayed there before had a good experience.  […]

The hospitality industry, like no other, thrives on positive reviews and customer satisfaction. For hoteliers, reviews are particularly important because they can make or break your business.  According to a study by Harvard Business School, “a one-star increase on Yelp can lead to an increase of five to nine percent in revenue.” That’s why it’s […]

It’s that time of year again! Christmas and New Years are just around the corner, so it’s time to start thinking about ways to advertise your accommodation, and set up a special hotel Christmas experience for your guests. In this blog, we’ve put together some top tips to help you prepare your hotel for Christmas […]

In this article, we share a hotel customer journey map of 8 stages, detailing every point of contact that impacts the guest experience The hotel guest experience journey covers every point of contact that a guest has with your business.  From hearing or reading about your accommodation, to staying at your property, to checking-out and […]

The holiday season is upon us! It’s time to light the Christmas tree and bring out the tinsel, because your guests will be arriving soon,  and you want your hotel to be extra special. The festive period is a time for giving, spending quality time with loved ones and creating unforgettable memories. When it comes […]

Traditional and electronic word of mouth in hospitality and tourism management WOM refers to ‘word of mouth’ – a classic, yet impactful element in your marketing mix What is it? The things your customers say about you (good and bad). Why is it important? Because customers trust other customers. The customer voice is a powerful […]

What they mean, how to calculate them, and ways to improve them. 2020 and 2021 have been a challenging time for hotel owners. Global travel has ground to a halt, and worldwide lockdowns have taken their toll on domestic tourism.  Even in parts of the world where people are free to explore their own backyard, […]

Bigger isn’t always better in the world of hospitality. Instead, guest experience is the ultimate differentiating factor when it comes to building guest loyalty.  So how can you help your accommodation business stand out from the rest? Here are four ways you can create memorable guest experience, no matter the size of your operations: Make […]