As a hotel, providing top-notch customer service is crucial in ensuring guest satisfaction and repeat business. However, it’s inevitable that guest complaints will arise during their stay. Here are some common complaints in the hotel industry and tips on how to handle them: Poor housekeeping Dirty laundry left uncollected, used cutlery left in the room, […]

When we think of a memorable hotel experience, our minds often go to the luxurious amenities, excellent customer service, and exceptional dining options. However, there is one aspect that often goes unnoticed but plays a crucial role in creating a positive guest experience – housekeeping. In this blog post, we will explore the importance of […]

As a hotelier in the United Kingdom, you may be wondering how to best decorate your property for Christmas. After all, the holiday season is a busy time for hotels, and you want to make sure your guests have a memorable experience. Christmas is a time for family, friends, and loved ones. It’s a time […]

As people become more and more aware of their environmental impact, travellers are looking for ways to reduce their carbon footprint. Consequently, if you want your hotel to attract guests, it is essential that you embrace eco-friendly practices too. The hotel industry currently contributes to around 1% of global carbon emissions. Big hotel chains, such […]

Do you want more people to be interested in staying at your hotel? To get people to walk in through the front door, you need to do more than just raising awareness about your hotel. You’ll be competing with top hotels with strong social media presences, established names, and more. In an environment that’s so […]

Improving service quality in your hotel is key to making sure that your guests are satisfied, and will come back for another stay. But what strategies can you use to make sure that your service quality is top notch? In this blog post, we’ll be discussing five strategies to improve the service quality in your […]

No restaurant? No worries. At most hotels and resorts, guests can order room service or even dine at a bar or lounge on the property while they’re staying there. But what if you don’t offer either of these services? Or, your hotel doesn’t have any food options at all? There are many possible reasons why […]

Are you looking to improve your hotel business in 2023? Well, now is the time to invest in a hotel management system. Why?  Using good software will not only help your business become efficient but also help it grow at a faster pace. In the hospitality industry, a hotel property management system (PMS) is software […]

The concept of traveling has changed manifolds. Today, people no longer travel to only see places, they travel to take a much-needed respite from their hectic, monotonous schedules.  They yearn for settings that allow them to relax, unwind, and be themselves. Boutique hotels provide them with just that. They offer cosy, personalised, and intimate settings […]

Business travel can be hectic and exhausting, so small hotels need to meet the needs of travellers. This includes offering comfortable accommodations, convenient amenities, and good customer service. If you’re looking to target this demographic, in this article we discuss the common reasons why business travellers choose to stay in small hotels, as well as […]

Constantly improving your hotel customer service can lead to increased customer satisfaction, positive word of mouth, and repeat business. That’s why it’s important to constantly evaluate and make adjustments as needed. There are many tips and tricks you can implement in order to improve your hotel’s customer service. Here are a few to consider. What […]

Whether travelling for business or leisure, safety and security are the prime requisite (and concern) of every traveller.  Safety – both within the hotel and outside it – cannot be undermined. After all, no one wants to travel to a destination or stay in a hotel that poses threat to his life and/or belongings. So, […]