Welcome to the wonderful world of hotel operations. Housekeeping is one of the most important roles in any hospitality business, and it can make or break a customer’s stay.  If your customers see a gleaming room when they enter, they will be more likely to come back. However, if you don’t provide good service, they […]

Technology has established itself as a crucial part of our personal and professional world. The hospitality sector, which has a high demand for positive experiences, has seen technology deliver greater customer satisfaction. Automation has been adopted by a large number of leading hotel chains across the globe.  From reserving a room to paying the bill […]

Failing to plan is planning to fail. This statement holds true for many aspects of life, including running a successful hotel business. To ensure the success and longevity of your hotel, it is crucial to identify and avoid common pitfalls that can lead to failure. In this blog post, we will discuss key strategies to […]

As economic conditions continue to fluctuate around the world, more and more businesses are facing the prospect of an economic downturn or a recession. If you are a hotel owner or manager, it is important to be prepared for this challenging time by developing strategies that will help protect your business and keep it running […]

As the end of the year draws near, many people are looking for exciting ways to ring in the new year. If you’re a hotel manager or event coordinator, this presents a great opportunity to promote your upcoming New Year’s Eve events and attract eager guests. To help you get started, here are 10 tips […]

Independent hotels have unique challenges when it comes to marketing and standing out amongst larger, branded hotels.  However, utilising digital marketing strategies can greatly benefit independent hotels in driving business and increasing visibility among potential guests. Continue reading to discover 10 ways independent hotels can improve their digital marketing efforts. What is digital marketing? Before […]

Christmas is a time of year that many people look forward to with excitement and joy. The decorations, the food, the parties – there are so many things that make this holiday special for families around the world. If you own a hotel or other hospitality business, preparing your property for Christmas can be one […]

Business travel can be hectic and exhausting, so small hotels need to meet the needs of travellers. This includes offering comfortable accommodations, convenient amenities, and good customer service. If you’re looking to target this demographic, in this article we discuss the common reasons why business travellers choose to stay in small hotels, as well as […]

Sustainable hospitality is becoming increasingly important as the negative impacts of the tourism industry on the environment and local communities come to light. More travellers are seeking out eco-friendly accommodations and businesses in the hospitality industry are responding by implementing sustainability initiatives. To understand what sustainable hospitality is, we must understand sustainability. Sustainability is the […]

So you’re wondering “should hotels respond to negative online reviews?” The answer is yes. As a hotelier, the worst thing you can do for your business is ignore negative reviews online. No matter how great your service is and how stunning your property may be, negative hotel reviews happen. It might be that you have a […]

Hotel Sustainability Tips to Help You Run an Eco-Friendly Accommodation What is a recurring issue that hoteliers have, and will continue to face in the future? Hotel sustainability – the impact your property has on the environment. Sustainability in the Hospitality Industry – What Is It? Sustainability is a widely known topic and issue that […]

What Is Segmentation in the Hotel Industry & How to Segment a Hotel Market To remain competitive in the hospitality industry, it is first and foremost important that you understand your customers. Understanding what your customers like, what sort of services they’re looking for, what their travel habits are, and more, are vital pieces of […]