In today’s digital world, strong security is crucial. Hotel managers need to protect guest information and keep their systems safe. Multi-Factor Authentication (MFA) adds extra security, making it harder for unauthorised people to access data and reducing data breach risks. This post will show how MFA can protect your hotel business, explaining how it works, […]

In the competitive world of hospitality, understanding and optimising your occupancy rate is central to maximising profit and enhancing operational efficiency. For hotel managers and hospitality professionals, mastering this metric is not just about numbers—it’s about making informed decisions that shape the success of your business. This guide aims to demystify the process of calculating […]

Revenue management is a critical strategic tool used by hotels to optimise their financial performance. It involves understanding, anticipating, and influencing consumer behaviour through the availability of rooms and prices to maximise revenue. It’s not just about selling the right room to the right customer at the right time for the right price but also […]

Welcome to Airbnb hosting, where knowing and improving your occupancy rate can change your listing from a small income source to a successful hospitality business. Whether you’re experienced or new to hosting, understanding your Airbnb occupancy rate is key. This post explains what a good occupancy rate looks like, what influences it, and practical ways […]

What they mean, how to calculate them, and ways to improve them. 2020 and 2021 have been a challenging time for hotel owners. Global travel has ground to a halt, and worldwide lockdowns have taken their toll on domestic tourism.  Even in parts of the world where people are free to explore their own backyard, […]

As of May 25, 2018, the General Data Protection Regulation (GDPR) came into effect, aimed at strengthening and unifying data protection across the European Union (EU). For hoteliers, GDPR compliance is not just a regulatory requirement but also a key aspect of maintaining trust and securing guest data. As we move through 2024, understanding and […]

In the busy hospitality industry, managing inventory is key because of the constant change in customer numbers. Since items like hotel rooms can’t be stored and sold later, making mistakes can be costly. To do well, hotels need to carefully manage their room availability, and using modern hotel room booking software helps a lot. However, […]

Are you an existing Airbnb host ready to take your hosting to the next level and explore new revenue avenues? Or are you someone with a deep passion for a hobby or extensive local knowledge, eager to share your insights with a global audience? If so, diving into Airbnb Experiences could revolutionise the way you […]

Today, hotels are changing fast because people who love tech want easy and direct ways to book their stays. Travel agents aren’t as popular anymore because hotels see that selling rooms directly is better. This way, they make more money, keep customers coming back, and have more control over their prices. Staying competitive means offering […]

Support under the spotlight: how our team dedicates their time to customer success Customer service is all about providing the best support and guidance possible. And for our customer team, it’s about exceeding support expectations, all the while instigating success. Because we’re a hotel management software provider, our customers (hoteliers) dedicate their time to supporting […]

As a hotel, providing top-notch customer service is crucial in ensuring guest satisfaction and repeat business. However, it’s inevitable that guest complaints will arise during their stay. Here are some common complaints in the hotel industry and tips on how to handle them: Poor housekeeping Dirty laundry left uncollected, used cutlery left in the room, […]

In an industry as dynamic and service-oriented as hospitality, the right tools can make or break the success of a hotel. With the evolution of the travel landscape and the diversifying needs of customers, hotel management software has become not just a helpful resource but a vital component of any hotel’s operational structure. From managing […]