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Big data is here to help hoteliers better understand their guests preferences, resource needs, and inform their pricing and marketing. In Part 2 of this...

As an accommodation owner, the focus of your business is likely centered around day-to-day running of your accommodation. Much of the industry is set in a very...

As hotels and accommodation providers look to compete with the sharing economy, the local community will become even more important to define and differentiate...

As the guest experience remains a pivotal aspect of the travel industry, more travel brands will move towards being an experience platform. This will allow...

PMS, CRS, CRM, IBE, Channel managers, and GDS. It’s enough to make your head spin, and having the wrong combination could sink your business! So what is a...

A live chat tool on your website can instantly connect potential customers to one of your front desk staff. They can also provide insight into how potential...

With a new year comes a new set of trends for the hotel industry. 2017 saw innovations in technology for the accommodation industry, and 2018 will see the...

Direct bookings are a great way to capture important guest information and tailor the guest experience. With the multitude of online travel agents, direct...

As the guest experience becomes more central to every accommodation provider, it’s important to get it right. Guests looking for experiential holidays will...