Privacy Policy

1. Introduction


Preno Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). By providing your personal information or using our services, you agree to this policy.

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see


2. The scope of privacy policy


This policy covers only personal information related to our subscribers (individuals that we have a direct relationship with) and their businesses. For GDPR in European Union, we are the “data controller” of the subscriber information that we collect and store. This information is collected and stored only for the purpose of providing our service to our subscribers.

In case of customer information (being the personal information of individuals with whom our subscribers interact), the subscribers to our services act as the data controller and are responsible for establishing policies and ensuring compliance with all applicable laws and regulations. If you are an individual who interacts with our subscriber directly (e.g. you are an agent or a guest to their hotel) – the subscriber is the controller of your information, and you need to contact them with any requests or questions about your personal information.

This Privacy Policy explains:

  • how we collect personal information;
  • the kind of personal information we collect;
  • how we may use your personal information;
  • how we may share your personal information;
  • how we use cookies;
  • how you can access/correct your personal information;
  • how long we hold personal information; and
  • who you can contact for further information.


3. Changes to this policy


We may change this policy by uploading a revised policy onto the website. The changes will apply from the date that we upload the revised policy.


4. What information we collect


  • Information that you provide to us (name, email, phone number, business name). This information is collected through the forms on our website or through direct contact with our team members. Providing this information is optional, but may mean that some services are unavailable to you.
  • Information that is provided to us by trusted third parties. Although the majority of the information that we collect is provided by you directly, sometimes we may need to complement it with data that is publicly available or is provided by our marketing or research partners. This information is used to better inform, personalise and improve our services.
  • When you are a subscriber to our services, we collect some information automatically to be able to provide you with better support. This information includes your device type, your browser, the city and country you have visited from, what pages you have visited and what actions you have performed within our software.

When we process your information, we only do so:

  • To fulfil our obligations to you as a subscriber
  • In accordance with the legal obligation
  • Where we have your consent


5. How we use your personal information


First and foremost, the information that you provide to us is used to deliver you our services and manage the relationship with you. This includes the following purposes:

  • To communicate to you: we will use your contact details to provide you with information that you have requested, send you emails regarding our operations, or asking for your feedback.
  • To provide technical support to you.
  • To market to you (if we have your consent): we will send marketing material that we consider relevant, but only if we have your consent to do so.
  • To bill you and to collect money that you owe us, including authorising and processing credit card transactions.
  • For internal administration purposes, including risk management and training.
  • To improve, develop, market and provide information about us and our services.
  • To protect and/or enforce our legal rights and interests, including defending any claim.
  • To comply with any legal requirement, including any applicable law, court order, other judicial process, or the requirements of a regulator, and as otherwise required or permitted by law.
  • Any specific purpose which we notify you of at the time personal information is collected or any other purpose which you may authorise from time to time.


6. Disclosing your personal information


We may share your personal information with our staff and advisors, where it is necessary for that staff member or advisor to carry out their duties.

We use trusted third parties to support delivery of our services to you. These providers may have access to your personal information, but only where it is required to fulfil our responsibilities to you as a subscriber.

We may share your personal information with government regulatory and enforcement agencies, where required by law.


7. Protecting your personal information


We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuses.


8. Accessing and correcting your personal information


You may access, change, or correct information about you by logging into your Preno account at any time or by contacting us at [email protected]. If you reach out to us over email, we may need to verify your identity before granting access or otherwise changing or correcting your information.

If you request access to, or a copy of, your personal information, we will provide you with a copy of the personal information we keep about you unless there is good reason (in accordance with the Act) for not doing so. However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.


9. How long we hold personal information


We will keep your personal information only for as long as necessary to achieve the purpose for which it was collected. If your personal information is no longer required by us, we will either destroy the information or de-identify it so it cannot be attributed to you personally.


10. Internet use


While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have their own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. Cookies are widely used on websites to help with navigation and to help personalise your experience when you visit a website.

You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

To find out more about the way cookies work, to see what cookies have been set and how to manage and delete them, visit

We may use non-personalised statistics about the use of our website to monitor site traffic, to analyse trends, to gather demographic information about our user base as a whole, to improve our website and to improve website user experience. These anonymised and/or amalgamated statistics do not contain personal information.

Who you can contact for further information

If you have any queries about this policy or personal information we have collected about you, please contact:

Email Address: [email protected]