The Cairns Alpine Resort & Golf Club: Simplifying the Tekapo Boutique Accommodations Booking System Management

The Cairns Alpine Resort, nestled in New Zealand’s South Island, offers boutique accommodation and unique tourism experiences throughout Lake Tekapo, and the Mackenzie Basin. 

After deciding to undergo a website redesign with their creative team at Dream Config,  it was clear that investing in a new hotel reservation system would also be necessary in order to streamline operations, qualify key performance indicators to ultimately drive long term growth.

Initially, the thought of finding the perfect, user-friendly small hotel booking software seemed daunting to the team, at The Cairns. They required a hotel booking system integration that could achieve tangible results in the following areas:

  1. Streamline hotel operations and daily management tasks to become more easily manageable.
  2. Drive more conversions with tools like dynamic pricing for proven increases in revenue.
  3. Access customer service and support, ideally based in New Zealand.
  4. Third-party integration capabilities with tools like Xero for more efficient revenue management.

Without the right hotel booking system in place, The Cairns risked falling behind their competitor offerings. Manual management of bookings and pricing would not only consume valuable staff time and resources but also hinder their ability to generate more revenue during on/off-peak seasons.

The Cairns Alpine Resort & Golf ClubPh. Mikey Ross Photography


Furthermore, with a portfolio of unique properties all with slightly different offerings, The Cairns website user experience would need to be easy to navigate from end-to-end to help potential guests find what they’re looking for.

Resort Manager, Sam, adds, “From the moment we started using Preno, it became evident that it was a game-changer for us. Its user-friendly interface allowed our staff to quickly adapt to the new system, minimising training time and ensuring smooth operations. What truly sets Preno apart is their exceptional support team. Whether it’s through the chat function or a phone call, they’re always available to assist us promptly, ensuring minimal downtime and maximum efficiency. Plus, the system is incredibly intuitive; it stores and takes payments automatically, saving us valuable time and reducing the risk of errors. Seamlessly connecting with Xero has been a game changer.”

After careful evaluation, The Cairns made a strategic decision to partner with Preno for their hotel management software needs. Preno’s reputation for having software that was easy to use, included key integrations, and came with an affordable price tag resonated with their vision for more efficient operations and scalability moving forward.

When it came time to implement our booking system into the new website, The Cairns benefited from our one-on-one support team to help them make the transition. Not only did Preno assist them from an operations point of view, but also helped their website developer, Dream Config, with their requirements throughout the entire process.

This made it possible for The Cairns to seamlessly transition from their legacy booking system to a more comprehensive platform that immediately elevated their overall customer experience, not to mention save time in the process.

The Cairns now benefits from leveraging Preno’s intuitive interface and robust modules, including channel management and dynamic pricing so they can optimise revenue streams with confidence moving forward.

With operations now streamlined, we’re thrilled to say we’re witnessing improved efficiency across their entire business. The ease of use and New Zealand-based support provided reassurance, while integrations with essential tools like Xero are examples of what makes Preno an unparalleled hotel booking software solution.

By implementing dynamic pricing strategies effortlessly through Preno, The Cairns not only maximised revenue potential but also enhanced the overall guest experience. Moreover, Preno’s ongoing fees have proven to be cost-effective for the boutique accommodation provider, without compromising on overall capability and ongoing support.

“Our partnership with Preno exemplifies how finding and implementing the right booking system has drastically improved our operations – drives efficiency, revenue growth and guest satisfaction all in one,” Andy, GM of The Cairns, affirms.

Ph. Mikey Ross Photography


With Preno’s ongoing support, The Cairns continues to set new standards of excellence in the New Zealand boutique hotel industry.

When adopting new hotel management software for your business, there are several key factors should be kept in mind to ensure a successful implementation and ongoing operation:

  1. Features and Functionality: Choose software that offers the features necessary to streamline hotel operations, such as reservations management, dynamic pricing, channel management, and integrations with essential third-party tools.
  2. Ease of Use: Prioritise user-friendly software that minimises the learning curve for your staff and enhances efficiency in daily tasks.

  3. Support and Training: Select a provider that offers comprehensive customer support and training resources to assist with the implementation process and ongoing use of the software.

  4. Integration Capabilities: Ensure that the software can seamlessly integrate with other systems you use, such as accounting software, booking engines, and property management systems.

  5. Security and Compliance: Prioritise software that adheres to industry standards for data security and compliance with regulations such as GDPR and PCI DSS to protect sensitive guest information.

  6. Scalability: Choose a software solution that can scale alongside your business as it grows, accommodating increasing numbers of rooms, guests, and transactions.

  7. Cost and ROI: Evaluate the total cost of ownership, including upfront fees, ongoing subscription costs, and potential return on investment based on the software’s ability to improve efficiency and drive revenue growth.
  8. User Experience: Consider the overall user experience for both staff and guests, ensuring that the software enhances the guest booking process and provides a seamless experience from reservation to check-out.

By considering these factors when adopting new hotel management software, you can ensure that you choose the right solution to streamline operations, drive growth, and enhance guest satisfaction at your property.

Try Preno’s 7-day free trial today and see how it can benefit your business too.


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