
What hoteliers and accommodation owners can learn from Airbnb: Guest amenities
Guest amenities are a simple area every accommodation provider can make an impact in. Even Airbnb hosts provide some basic amenities for their guests. While they may not all be in miniature size, like what most hotels offer, many hosts try and provide some unique amenities to enhance their guests’ stay. With Airbnb’s huge popularity, we wanted to see what their hosts offered to differentiate themselves from other properties and accommodations.
Local treats
Although not an amenity guests’ usually expect, having some local treats for them to sample can really highlight the region or city your accommodation is set in. It also imparts a more personal and local touch to their stay. This will also give you the opportunity to work with and promote local vendors.
Practical amenities
Guests’ often forget the simple things, such as sunscreen and bug repellant. If those are items guests’ may need while staying with you, keep some behind the front desk and let guests know they can borrow these should they need them. Another practical offering you can provide is a map of the area, use this opportunity to highlight some attractions and favourite local eateries.
Comfort amenities
Sometimes it’s nice for guests to experience some comfort items they wouldn’t usually expect. These could be some nice robes they could use while staying at your property or a delicious treat that coincides with a holiday season or special event. This can also be as simple as some gourmet tea and coffee provided in their rooms. While these may be little things, it definitely won’t go unnoticed.
Snacks
For guests who arrive late at night, or for those who crave a late-night snack, you could always make some simple snacks available for guests to have. This could be as simple as some biscuits coupled with the option of a hot chocolate, tea, or coffee drink. You could even have this be something communal and available in the evenings. It could be a great way for you to interact with your guests, and for guests’ to interact with each other.
While amenities can be a small aspect of the guest stay, they should not be overlooked. Many guests look through an accommodation listing for amenities they will need during their stay. Amenities are also something guests can remember your property by and are a key part in creating that seamless guest experience.
To see how Preno’s hotel management software can help you save time, get in touch with our friendly customer success team here.
Subscribe to our newsletter
Other Blogs you may also like

Onetangi Beach Apartments Uses Preno To Simplify Property Management
Preno is the property management system used by Onetangi Beach Apartments and Waiheke Island Motel. Find out more about their experience using Preno here.

How to Find the Right Keywords for Your Hotel’s SEO Strategy
If you run a hotel, you know how important it is to have a strong online presence. Search engine optimisation (SEO) can help improve your hotel’s ranking in search results and attract more potential guests to your website. In this blog post, we’ll explain why SEO is so important for hotels and provide tips on […]

How To Increase Your Hotel Customer Engagement With Emails
Customer engagement is an important part of any business relationship. It is crucial to building lasting business partnerships with clients and suppliers. This is true for hoteliers as well. An effective strategy for boosting customer engagement through email marketing can help your hotel stand out from its competitors by providing valuable content that will keep […]

How to manage with a high turnover of staff
With the fast-paced and high turnover nature of the accommodation industry, it is no wonder retaining staff can be a challenge. With the constantly changing industry, staff turnover can be high and can impact on guest experience and hotel productivity. We share with you some ways in which you can increase productivity, efficiency, and improve […]

Why Is Hotel Housekeeping Important for the Success of Your Hotel?
When most people think of hotel management, they think of front desk agents checking in guests, concierges assisting with directions and restaurant recommendations, and Bellhops lugging luggage up to guest rooms. But there’s one important group of hotel employees who are often overlooked: the housekeeping staff. While it’s true that the primary responsibility of the […]

Why Online Brand Image is So Important in Hospitality
Having a strong brand image is essential for any business, especially in the hospitality industry. It can be the difference between success and failure. Hotels need to make sure that they are creating an attractive and memorable image that will draw potential customers. In this article, we’ll examine why a hotel’s brand image is so […]