What hotels of the future will look like

As hotels look to provide a more personalised and interactive experience for guests, they will look to technology to help with these advances. Hotels of the future will provide a digitally immersive experience. Guests will engage and interact with multiple digital areas and surfaces. Travel and in room experiences will be enhanced through increased personalisation through the use of technology. Here we look at what hotels of the future will offer:

Interactive spaces

Interactive walls and spaces will be commonplace in the hotels of the future. Hotels of the future will integrate walls that will react to guests’ movements; in place of traditional wall-art. They will also incorporate interactive wall space that will function as an information desk. Here tourists can look up attractions, restaurants, and activities in the surrounding areas. Interactive wall space could replace the traditional in-room entertainment systems, and guests will be able to interact with the wall to watch television.

Service robots

Robot helpers, receptionists, and butlers are already established technologies in certain hotels. Henn-na in Japan has robotic front desk staff, and Aloft has a robot butler aptly named Botlr. The hotel of the future will have robot staff to assists with many tasks, from front desk duties, to housekeeping, and even for dining services. We can expect to see robots perform many tasks to free up hotel personnel for other guest enhancing tasks. Digital concierges will be on hand to assist guests with any information or reservations they’ll need. This will give concierge personnel more time for other guest enhancing experiences.


While many hotels already focus on sustainability and eco-friendliness, future hotels will be completely sustainable. Future hotels will be built with minimal impact on the surrounding environment, and utilise eco-friendly products and practices throughout the hotel. This includes sustainable building materials, a garden to grow produce, and systems in place to recycle and reduce waste. Hotels will also create in-room green spaces to offset carbon footprint. 

Smart rooms

Rooms enabled with smart features will be the standard in hotels of the future. Room amenities and features will be voice or gesture controlled. Heating or cooling systems will adjust based on in-room heat sensors. You should be able to adjust room lighting to your preferences with a simple touch or command. The ability to change the lighting colours in your room will help provide that personalised, immersive experience. Requests for room service or extras will be via a tablet, touch screen, or through voice commands. These rooms will be the ultimate in personalisation.

Food, health and fitness

Hotels of the future will have facilities that are customisable to each person’s tastes and health and fitness goals. Gourmet food customised to your palette and health objectives will mean you don’t have to break your healthy lifestyle while on holiday, and you still get to eat gourmet food! Hotels of the future will also incorporate technology to assist in ordering and service of meals. Fitness centres will be a hub where interactive screens help you plan and complete your workout. Hotels of the future will still maintain luxury spas, with treatments tailored to encourage longevity and health.

We can expect hotels of the future to offer many of these technologies and more. Some of these technologies are already in their infancy. The future of hotels promises an engaging, immersive, and personalised guest experience.

Find out how Preno’s simple hotel property management software can help you deliver exceptional guest experiences. Get in touch with our friendly customer success team here or sign up for a free 14-day trial.

Search Preno Blog

Explore our Topics

About the author

Amanda is Preno’s content strategist, with added skills in copywriting and digital marketing. Working across Marketing & Sales, she enjoys writing content that covers trends, tips, and resources that help empower hoteliers.

Subscribe to our newsletter

Other Blogs you may also like


How To Become a Superhost on Airbnb

If you’re currently an Airbnb host you may be familiar with the Superhost badge, but are you aware of the benefits that come with this status? In this blog post, we will cover everything you need to know about being a Superhost on Airbnb – from the eligibility criteria to tips and ticks to help you […]


Plateau Lodge increase online bookings

Plateau Lodge founder, Andrea needed a solution to help take the lodge to the next level – her story will inspire accommodation owners, like herself –  juggling many roles and responsibilities. Meet Andrea from Plateau Lodge to find out how she achieved success working with both a PMS, Preno, and a Channel Manager, Siteminder. When […]


5 ways to enhance your customer experience

The ecosystem for the management of short term accommodation is becoming increasingly complex. Hoteliers often find themselves faced with an endless to-do list. Beyond your role as manager, you’re likely required to also wear the hat of administrator, accountant, problem-solver, salesperson, marketer, planner, and even tech-troubleshooter. Let’s not forget we’re also operating in a world […]


5 strategies to increase hotel revenue during low season

When travel demand is low, how can you strategise to keep hotel revenue high? The hotel industry gets by on people’s desire to travel. For years, people from all around the world have had this urge to see something more, to learn a new culture, to explore a new city. And this urge is only […]


How To Improve Your Ranking as a Hotelier rankings can be make or break for hoteliers. In this blog post, we will discuss tips for improving your listing so you can continue to generate more bookings. We’ll also cover which tools on’s Extranet you can utilise to help guide you through the process. Use the Extranet tools One element that […]


Commerce Commission decision not enough to help NZ hoteliers

On October 28th 2016, the New Zealand Commerce Commission ended an investigation into rate parity clauses that Expedia and have with New Zealand accommodation operators. Previously the contracts stated that NZ operators had to advertise all rooms at the best rate with the online travel agents (OTAs).   What was the decision? The concessions […]