Manage Your Boutique Hotel Successfully With These Tips

Running a boutique hotel successfully requires attention to both the big picture and the small details. It can be a challenging balancing act, but with these tips, you can effectively manage your boutique hotel and provide exceptional experiences for your guests.

Set clear goals and expectations for your boutique hotel

Setting clear goals and expectations for your boutique hotel is crucial for its success. This means deciding on the type of clientele you want to attract, the level of service you will provide, and any unique features or amenities that set your boutique hotel apart from others. By having a clear vision for your boutique hotel, it will be easier to make decisions and stay on track towards reaching these goals.

Another important aspect of setting clear expectations is communicating them to your staff. This includes not only the overall vision for the boutique hotel, but also specific expectations for their job duties and performance. Providing ongoing training and support will help ensure that your staff is able to meet these expectations and provide a high level of service to guests.

An example of this could be setting a goal to become a top-rated boutique hotel in your city, and communicating expectations for delivering exceptional customer service to both guests and colleagues. By consistently striving towards this goal and upholding high standards, you will ultimately achieve success as a boutique hotel manager.

Focus on customer satisfaction

Customer satisfaction should always be a top priority for boutique hotel managers. One way to ensure this is by regularly collecting feedback from guests and using it to make improvements. This can include sending out surveys after their stay or having comment cards available in the rooms.

Additionally, actively engaging with customer reviews on third party websites such as TripAdvisor can provide valuable insight on areas that need improvement. Promptly addressing any negative feedback and implementing suggested changes will show customers that their opinions matter to the boutique hotel, and ultimately lead to a better overall experience for future guests.

As a boutique hotel manager, it’s important to constantly strive for customer satisfaction by regularly seeking out feedback and implementing necessary improvements. This not only benefits the guests, but also helps to enhance the reputation and success of your boutique hotel.

Stay organised with an effective booking system

Staying organised as a boutique hotel manager is essential for running a successful business. This includes having a property management system in place, as well as properly scheduling staff to ensure that all tasks are completed and guests receive the necessary level of service.

Using a comprehensive property management system (PMS) can streamline the process of managing reservations and maintaining availability. By using a PMS, boutique hotel managers can easily track bookings and ensure that no rooms go unoccupied. This also helps with planning ahead for busy times or booking larger groups.

Additionally, creating a clear schedule for staff tasks and shifts can help ensure that all areas of the boutique hotel are properly taken care of, from housekeeping to front desk operations. This includes considering peak times and any events or promotions that may require additional staffing. Staying organised with booking and scheduling will ultimately lead to a smoother running boutique hotel and better overall customer experience.

Maintain a high level of cleanliness and organisation

Maintaining a high level of cleanliness and organisation is crucial for boutique hotel managers. This not only creates a positive experience for guests, but also helps to enhance the overall image and reputation of the boutique hotel.

Choosing a PMS that allows you to see room status and write notes for housekeeping can help ensure that all rooms are properly cleaned and prepared for guests. Regularly inspecting rooms and common areas, as well as addressing any maintenance issues promptly, can ensure that the boutique hotel is in top shape for guests.

Implementing standard operating procedures for housekeeping and other staff tasks can also help with maintaining cleanliness and organisation in the boutique hotel. This includes clearly defining responsibilities and setting expectations for cleanliness standards. This also includes properly organising and stocking supplies, such as linens and toiletries.

As a boutique hotel manager, it’s important to constantly maintain cleanliness and organisation throughout the property in order to exceed guest expectations and achieve success as a boutique hotel.

Stay up-to-date on industry trends to stay competitive

As a boutique hotel manager, it’s important to stay up-to-date on industry trends in order to remain competitive in the market. This can include keeping an eye on competitors and their offerings, as well as staying informed about new technology or advancements within the hospitality industry.

Staying current on industry trends can also help boutique hotel managers stay ahead of the game and potentially offer unique, sought-after amenities or services. This can attract potential guests, leading to increased bookings and success for the boutique hotel.

An example of this could be offering the latest technology, such as smart room features or mobile check-in options. Staying up-to-date on industry trends can ultimately help boutique hotel managers enhance their offerings and appeal to a wider range of guests.

Considering industry trends and staying on top of advancements can also help boutique hotel managers stay efficient in their operations and improve overall customer satisfaction. Keeping up

Maintain a strong online presence

Maintaining a strong online presence is crucial for boutique hotel managers in today’s digital world. This includes having a well-designed website that accurately reflects the boutique hotel and showcases its unique offerings.

Every hotel website should include these key things: high-quality photos, clear room descriptions and pricing information, an easy-to-use booking system, and contact information. It should also have a clear CTA (call to action), such as special promotions or packages, to encourage potential guests to book with the boutique hotel. It should also have an SEO (search engine optimisation) strategy in place to improve visibility and attract more website traffic.

Being active on social media platforms, such as Instagram and Facebook, can also help increase visibility for the boutique hotel and attract potential guests. Posting regularly, responding to customer inquiries and reviews, and promoting any deals or promotions can help drive bookings and maintain a strong online presence. Your social media posts can be scheduled in advance using tools like Hootsuite or Sprout Social to maintain consistency and save time.

Having a strong online presence not only helps boutique hotel managers attract more guests, but also allows for better communication and interaction with current and potential customers. This can ultimately lead to increased success for the boutique hotel.

Network with other industry professionals 

As a boutique hotel manager, networking with other industry professionals can be a valuable asset in staying connected and staying informed about the latest happenings in the hospitality industry. Networking can also open up opportunities for potential collaborations or partnerships, such as offering joint promotions or packages with another boutique hotel or local attraction.

It’s important to regularly attend industry events and meetings, whether through a professional organisation or networking group, to build relationships with fellow professionals. Utilising social media platforms, such as LinkedIn, can also help connect with others in the industry and potentially lead to collaboration opportunities.

You should always make time to nurture these industry connections and relationships, whether it’s through attending events, following up after meetings, or staying in touch through email or social media. Networking with other boutique hotel managers and industry professionals can lead to valuable partnerships, new ideas and ultimately help drive success for your boutique hotel and help you stand out in a competitive market.

Continually assess and reassess the financial health of your boutique hotel

As a boutique hotel manager, it’s important to continually assess and reassess the financial health of your business. This includes regularly reviewing income statements, profit and loss statements, and cash flow statements to gain insights into the boutique hotel’s financial performance.

Staying on top of financial management can help identify any areas for improvement or potential issues that need to be addressed. It’s important to constantly reassess and adjust financial strategies, such as setting and managing budgets, monitoring expenses, and evaluating pricing strategies.

Preno offers the most extensive of any property management system (PMS) integration with Xero Accounting. This integration allows boutique hotel managers to streamline their business by connecting front office admin with back office accounting. By simplifying processes such as invoicing, deposits, agent commissions, and billing, boutique hotel managers can save time and improve efficiency while managing their financial operations.

When you’re evaluating your finances, it’s good to cut out any necessary expense and find ways to increase revenue. This could mean identifying any additional services or amenities that you can offer, creating promotions or packages, and finding opportunities for upselling to guests. The can also mean, changing suppliers to get better deals or implementing cost-saving measures in daily operations.

Regularly seeking feedback from both staff and guests can also provide valuable insights into the boutique hotel’s financial health, allowing for necessary adjustments to be made in order to drive success and profitability.

Overall, keeping a close eye on the financial health of the business can help ensure long-term success and stability.

Prioritise staff training and development

As a boutique hotel manager, providing exceptional service for guests should be a top priority. One way to ensure this is through prioritising staff training and development.

Investing in the education and growth of employees not only improves their skills and performance, but also shows them that they are valued members of the team. Offer regular training sessions and workshops on various areas such as customer service, communication, and industry knowledge. This can also include cross-training employees in different departments to increase flexibility and potential for advancement within the boutique hotel.

Encouraging staff to further their education and attend industry events or conferences can also help improve overall performance and enhance the boutique hotel’s reputation.

In addition to improving service for guests, investing in staff training and development can lead to increased employee satisfaction and retention, resulting in a more cohesive and efficient team. Ultimately, prioritising the education and growth of your boutique hotel staff can have a positive impact on the overall success of the business.

Overall, managing a boutique hotel successfully involves continually assessing and adjusting financial strategies, as well as investing in the education and growth of staff. By following these tips, boutique hotel managers can drive success and provide exceptional experiences for guests.

By constantly reassessing and making improvements in these areas, boutique hotel managers can ensure long-term stability and success for their business.

Search Preno Blog

Explore our Topics

About the author

Kendra, the Marketing Content Manager at Preno, brings her expertise in Marketing and Communications to help hoteliers stay ahead of the curve. With a deep passion for the industry, she is committed to providing valuable insights and strategies for success.

Subscribe to our newsletter

Other Blogs you may also like


How To Optimise Your Hotel’s Website For Search Engines

As a hotelier in today’s online world, one of the most important things is your online presence. With billions of people scouring the web for their next hotel, having a visible presence is integral to achieving success in today’s digital age. However, fighting for visibility among the sea of competitors can be quite arduous. As […]


How do you analyse hotel performance using hotel reporting software?

Enhance your business performance with insightful hotel reporting The performance of your business varies through time. Industry trends transform, customer demands shift, and product and service expectations change. As a hotelier, improving business performance, means keeping up with change. What does this entail? Continuously reviewing and improving your business.   The two R’s of hotel […]


How To Sync Calendar With Airbnb

If you are a hotelier, ensuring your guests have a seamless hotel experience must be one of your top priorities. To increase your revenue, you will have already considered listing your property on two of the premier travel websites- AirBnB and But what happens if two different guests book your property on the same […]


How to start a successful hotel business: a complete guide

From strategy, to software, to start-up costs: everything a new hotel owner needs to know   In this guide, we deep dive into how to start a hotel business with step-by-step instructions and actionable tips. Whether you’re new to the hotel game or looking to grow your existing premises – here’s how to run a […]


Guest Blog by SKNapp Consulting: Do the phones matter? “Everyone books on the Web anyway”

YES, phones still matter! If service and sales still matter, then the phones still matter too. After all, ours is the business of hospitality. And the definition of hospitality is generous and friendly treatment of visitors and guests, and a hospitable welcome… and in my opinion that starts at the first point of contact in […]


Choosing the right hotel management software for you

Great businesses are built on great systems and processes. And while many in the accommodation industry still rely on manual spreadsheets and paper records, there’s a simpler and smarter way to get things done – with a powerful Property Management System. Property Management Systems (PMS) like Preno are very intuitive pieces of software, designed to […]