As a hotelier, it’s important to maintain good communication with guests throughout their entire stay. This means promptly responding to reservations and cancellations, providing helpful pre-arrival information, keeping them informed during their stay, and following up after their departure. However, these tasks can quickly become time consuming and overwhelming for busy hotel staff. That’s where […]

Are you wondering why your hotel’s marketing efforts aren’t bringing in the bookings you want? It could be a number of things, but there are a few common mistakes that hotels make when it comes to their marketing strategies. In this article, we’ll discuss some mistakes to avoid and ways to improve your hotel marketing. […]

A hotel management system (HMS) is a software application designed to streamline the day-to-day operations of hotels.  An HMS should have a robust set of features that allow hoteliers to manage all aspects of their business, from guest reservations and check-ins to housekeeping and accounting. When evaluating different HMS solutions, be sure to look for […]

As a small hotel owner or manager, it is important to have a reliable and efficient hotel management software in order to streamline operations and increase profitability. But with so many options on the market, how do you choose the right one for your business? Here are some top features to look for in a […]

As a hotel business, having an effective and integrated property management system (PMS) is crucial for managing reservations, guest interactions, and overall operations. Without a PMS, tasks such as booking rooms and tracking payment would be much more difficult and time-consuming. Not only does a PMS streamline processes, but it’s the key to running an […]

During the pandemic, the entire tourism and hospitality industry had to come to a standstill. This saw many hotels and brands go out of business because of dwindling customers and mass lay-offs. But on the other hand, the industry saw a growing need for innovation. Most of the hotels that were able to escape the […]

Wonder what the secret behind delivering an elevated experience for your guests? We’ve put together a curated list of 10 easy ways to ace your guest game and blow their minds. 1. First impressions matter Haven’t you heard the saying “You only have one opportunity to make a first impression”?  The same applies to your […]

Wondering how to increase hotel room sales?  Well, you’ve come to the right place. As a hotelier, occupancy rates and revenue are at the forefront of your mind. We understand the challenges that come with driving hotel sales, especially in today’s competitive market. That’s why we’ve compiled a list of five proven strategies to help […]

If the pandemic has taught us anything, it is that we need to wield our social media accounts to our business’s advantage if we plan to break through the competition. This especially applies to boutique/small hotels that have to compete with international hotel franchises. With that said, here are 10 mistakes to avoid with your […]

Running a boutique hotel successfully requires attention to both the big picture and the small details. It can be a challenging balancing act, but with these tips, you can effectively manage your boutique hotel and provide exceptional experiences for your guests. Set clear goals and expectations for your boutique hotel Setting clear goals and expectations […]

Advantages and Benefits of a Property Management System for Small Hotels Like any new technology, a property management system (or PMS) comes with its advantages and disadvantages.  A property management system for small hotels can make everything run smoother and free up staff time, but it can also create more work for your team. The […]

In the hospitality industry, online communication refers to the various ways that businesses communicate with their customers and clients through the internet. This can include everything from setting up a website and social media accounts to using online booking systems and even communicating via email or chat. Do you know why online communication is important […]