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Running a successful boutique hotel or B&B involves much more than just a good night’s stay.  You may be taking care to satisfy your guests, but...

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Running a small or boutique hotel is never as simple as a good night’s stay. If your hotel is just scraping by but not reaching the profit margins you’d...

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Every hotelier should maximise their sales channels. The trouble is that multiple channels can be difficult to manage, and it can be hard finding channels...

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Too many hoteliers find themselves time-poor and overworked. But is introducing new hotel management tools and technologies the answer? Unfortunately, all...

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Online travel agents (OTAs), or booking sites, are invaluable sales channels for hotels. Use them correctly and you get more advertising and the right kind of...

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Sustainable tourism has long been a growing trend, with consumers becoming more conscious of reducing their carbon emissions. By incorporating sustainable...

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In the tourism industry today all properties big and small must offer a personalised service. It is no longer only expected in the luxury sector. Offering a...

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Flexing rates is not about having 100% occupancy, it’s about ensuring your average rate is as high as guests will pay. The concept of adjusting rates was...

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