The biggest obstacle to upselling your guests is not their decision to take the upgrade, but your willingness to upsell them. True story. But the reality is...
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As a hotelier running a small or boutique hotel, you’ll want to maximise your distribution channels. While a lot of hotels rely on OTAs like booking.com and...
Running a successful boutique hotel or B&B involves much more than just a good night’s stay. You may be taking care to satisfy your guests, but...
Running a small or boutique hotel is never as simple as a good night’s stay. If your hotel is just scraping by but not reaching the profit margins you’d...
Every hotelier should maximise their sales channels. The trouble is that multiple channels can be difficult to manage, and it can be hard finding channels...
Too many hoteliers find themselves time-poor and overworked. But is introducing new hotel management tools and technologies the answer? Unfortunately, all...
Online travel agents (OTAs), or booking sites, are invaluable sales channels for hotels. Use them correctly and you get more advertising and the right kind of...
Sustainable tourism has long been a growing trend, with consumers becoming more conscious of reducing their carbon emissions. By incorporating sustainable...
In the tourism industry today all properties big and small must offer a personalised service. It is no longer only expected in the luxury sector. Offering a...
