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Benefits and Challenges of Automating Hotel Sales

Automating the sales process in hotels can be a great way to streamline operations, increase efficiency and focus on providing exceptional customer service. Automation can help reduce operational costs, increase accuracy and improve communication with customers. However, there are some challenges that need to be addressed before taking the plunge into automation. In this article […]

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How Does a Property Management System Work for Hotels?

When it comes to running a hotel, there’s no doubt that efficiency and convenience are paramount. That’s why having the right property management system (PMS) is essential for any successful hotel. A PMS helps hotels manage their operations more effectively, streamline processes, and provide guests with a better overall experience. So what exactly does a […]

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How To Increase Your Hotel Customer Engagement With Emails

Customer engagement is an important part of any business relationship. It is crucial to building lasting business partnerships with clients and suppliers. This is true for hoteliers as well. An effective strategy for boosting customer engagement through email marketing can help your hotel stand out from its competitors by providing valuable content that will keep […]

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Why Is Rate Management Important for Hotels and How Can You Improve It?

If you’re looking to maximise your hotel’s profitability, one of the most essential areas for improvement is rate management. Without it, you may miss out on substantial profits. To truly understand how to enhance your rate management strategy and keep up with market changes, you must first understand why it is so important. Definition of […]

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PMS Integration: Why It’s Key to an Effective Hotel Business

As a hotel business, having an effective and integrated property management system (PMS) is crucial for managing reservations, guest interactions, and overall operations. Without a PMS, tasks such as booking rooms and tracking payment would be much more difficult and time-consuming. Not only does a PMS streamline processes, but it’s the key to running an […]

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What Are the Benefits of Automation for Small Boutique Hotels?

During the pandemic, the entire tourism and hospitality industry had to come to a standstill. This saw many hotels and brands go out of business because of dwindling customers and mass lay-offs. But on the other hand, the industry saw a growing need for innovation. Most of the hotels that were able to escape the […]

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10 Mistakes You’re Making With Your Hotel Social Media Strategy

If the pandemic has taught us anything, it is that we need to wield our social media accounts to our business’s advantage if we plan to break through the competition. This especially applies to boutique/small hotels that have to compete with international hotel franchises. With that said, here are 10 mistakes to avoid with your […]

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Is Online Communication Important in the Hospitality Industry?

In the hospitality industry, online communication refers to the various ways that businesses communicate with their customers and clients through the internet. This can include everything from setting up a website and social media accounts to using online booking systems and even communicating via email or chat. Do you know why online communication is important […]

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How To Improve Your Hotel Website Conversion Rate

To top line managers, the term “conversion rate” is often used to describe how well a hotel does in converting prospects into sales. In other words, it’s a measure of how effective the hotel is at turning interested parties into paying guests. While there are a number of factors that affect conversion rates, one of […]

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What Key Features Should Your Hotel Housekeeping Software Have?

As a hotel manager, you know that housekeeping is one of the most important departments in your business. After all, it’s the housekeepers who ensure that your guests have a clean and comfortable stay. But managing a housekeeping department can be a challenge, especially when it comes to scheduling and tracking employee productivity.  That’s where […]

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The Top Hotel Trends To Watch in 2023 and Beyond

2023 hotel trends – what’s in and what’s out? In the last few years, we’ve seen a number of trends come and go in the hotel industry. Some, like the rise of Airbnb, have had a major impact on the way we travel.  Others, like the growth of luxury hotels, have been more slowly evolving. […]

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Top 10 Hotel Management Software To Boost Efficiency

Hotel management software is a system that helps to streamline the various operations of a hotel. This can include tasks such as managing bookings, reservations, room availability, and guest check-ins/check-outs. In addition, hotel management software often includes features for accounting and financial reporting. Hotel management software can be a valuable tool for hoteliers in order […]

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