Posts In: Guest Experience

It’s that time of year again! Christmas and New Years are just around the corner, so it’s time to start thinking about ways to advertise your...

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In this article, we share a hotel customer journey map of 8 stages, detailing every point of contact that impacts the guest experience The hotel guest...

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Hotel Christmas decorations, foods & activity ideas to make your hotel festive this Christmas The holiday season is upon us! It’s time to light the...

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Traditional and electronic word of mouth in hospitality and tourism management WOM refers to ‘word of mouth’ – a classic, yet impactful element in your...

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What they mean, how to calculate them, and ways to improve them. 2020 and 2021 have been a challenging time for hotel owners. Global travel has ground to a...

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Bigger isn’t always better in the world of hospitality. Instead, guest experience is the ultimate differentiating factor when it comes to building guest...

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