Posts In: Guest Experience

Hotel Christmas decorations, foods & activity ideas to make your hotel festive this Christmas The holiday season is upon us! It’s time to light the...

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Traditional and electronic word of mouth in hospitality and tourism management WOM refers to ‘word of mouth’ – a classic, yet impactful element in your...

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What they mean, how to calculate them, and ways to improve them. 2020 and 2021 have been a challenging time for hotel owners. Global travel has ground to a...

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Bigger isn’t always better in the world of hospitality. Instead, guest experience is the ultimate differentiating factor when it comes to building guest...

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Demand for experiential travel continues to grow. Connecting your guests to local experiences could be an offering that helps set your business apart from the...

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You might think that the anatomy of your typical guest hasn’t changed too significantly over the years. They still want good service, a clean and comfortable...

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