Tips on how to personalise your guests’ stay

We provide some tips on how you can personalise your guests’ stay! In our 2017 Travel Trends to Watch post, we mentioned the importance of personalisation. Personalisation is a value added amenity, and one that creates an emotional connection with your guest. Personalisation of a guests stay leads to satisfied guests. They then go on to share their positive experiences with friends, on social media, and review sites.

Personalising your guests’ stay as a small accommodation provider doesn’t have to be costly. Here are our tips on how you can personalise your guests’ stay:

1. Pre Check-in email.

Before your guests arrive you can email them about any personalisation they may need. This could be additional information, room configuration, or confirming arrival and departure times. That way you can provide any recommendations and plan to be there when they arrive.

2. Welcome your guests.

Make a point to be there to welcome your guests. This simple gesture will make them feel like a valued customer. It will also show your focus on providing an excellent guest experience. If they are returning guests, ask them how they have been since they last stayed with you, and show them some new amenities you think they’d love!

3. Write handwritten notes!

You can do this to welcome your guests, or celebrate birthdays and anniversaries with them. This is a cost-effective method to personalise your guests’ experience. You can also help them celebrate special occasions with a small bar of chocolate. This attention to detail will make your guest feel special and appreciated.

4. If your accommodation is pet friendly

You can provide guests a map of local dog-friendly cafes, parks, and walking trails. They can explore these while they stay with you. Providing pet-friendly amenities will make your guest and their pet feel right at home.

5. Communicate with your guests throughout their stay.

Ask them how their stay is going, and if there was anything you can help with. This way the guest has opportunities to provide feedback or ask questions. This makes for a more unique and personal experience for the guest.

6. Strike up meaningful conversations.

You can make notes in the guests booking if it is a topic you can follow up with them at another time. Following up a conversation shows that you’ve paid attention, and that goes a long way in making a guest feel valued.

7. Keep in touch post-stay.

Send an email after the guest has stayed with you to thank them for their stay. Use this opportunity to ask for feedback, and to say how you look forward to seeing them again. Maintaining the communication and customer service post-stay demonstrates your commitment to the excellent guest experience!

Creating that memorable experience means a lasting impression on your guests, that way the next time they return to the area they will book with you! Being able to offer a personalised service where a guest feels valued will definitely lead to repeat business!

Search Preno Blog

Explore our Topics

About the author

Amanda is Preno’s content strategist, with added skills in copywriting and digital marketing. Working across Marketing & Sales, she enjoys writing content that covers trends, tips, and resources that help empower hoteliers.

Subscribe to our newsletter

Other Blogs you may also like


7 Strategies to Increase Repeat Hotel Guests

As a hotel owner or manager, you know that repeat guests are crucial for the success of your business. Not only do they bring in steady revenue, but they also serve as brand ambassadors and boost your reputation. But how can you ensure that your guests return to your hotel time and time again? In […]


The Top 5 Hotel Booking Systems for UK Owners and Operators

Are you a United Kingdom hotel owner or operator looking for the best way to book and manage your services? With so many different options available, it can be difficult to know which booking system is right for you and your hotel. A booking system is a software platform that enables a hotel to streamline […]


How to sell a hotel property (& how a smart hotel management system can help speed up this process)

Preparing your property to sell, & handing it over in a seamless, stress-free process Deciding to sell a hotel can be a daunting task. The process holds a lot of weight, because not only will you be closing a chapter in your career, and saying goodbye to a business you worked hard to grow – […]


How To Get More Bookings on Agoda

As a hospitality provider, you’re always looking for ways to increase bookings and revenue. One popular platform that can help you achieve this goal is Agoda, an online travel agency (OTA) with millions of users worldwide. To maximise your success on Agoda, you need to understand traveler behaviour, optimise your listings, and provide an outstanding […]


10 advanced features Preno & Xero can do together: a benchmark for PMS integrations

Achieving synergy: Preno’s intelligent, yet simplified approach to PMS software Preno is a leading hotel property management software that achieves a perfect synergy of automation and simplification. Created to simplify and synchronise daily operations for hoteliers, Preno encompasses a suite of integrated tools, designed to manage accommodation businesses. Leading the industry: how Xero’s accounting software […]


How to start a successful hotel business: a complete guide

From strategy, to software, to start-up costs: everything a new hotel owner needs to know   In this guide, we deep dive into how to start a hotel business with step-by-step instructions and actionable tips. Whether you’re new to the hotel game or looking to grow your existing premises – here’s how to run a […]