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How to increase revenue for your accommodation business

Every accommodation business wants to increase its revenue, this can be particularly tough in the hospitality industry. We’re sharing our top tips on how you can easily increase revenue for your hotel, motel or villa. Efficiently manage your time One of the easiest ways to increase revenue is to manage your time efficiently.  Implementing time-saving […]

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Is your hotel business optimised to withstand downturns in the market?

“The boom is over” – those were words from Tourism Industry Aotearoa chief executive Chris Roberts at an industry regional forum last month. While it might sound a little catastrophic, it’s not unexpected. After all, New Zealand tourism has enjoyed a rapid rise in international visitor numbers over the last five years (40% in fact), […]

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5 ways to enhance your customer experience

The ecosystem for the management of short term accommodation is becoming increasingly complex.  Hoteliers often find themselves faced with an endless to-do list. Beyond your role as manager, you’re likely required to also wear the hat of administrator, accountant, problem-solver, salesperson, marketer, planner, and even tech-troubleshooter. Let’s not forget we’re also operating in a world […]

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Why a distribution mix is important for a hotel

Every accommodation needs a diverse stream of revenue that encompasses direct and indirect bookings. While OTAs remain a channel for hotels to generate bookings, there has been a big push in the industry to emphasise the benefits of direct bookings. Direct and indirect channels help deliver a relevant and engaging customer experience,  and helps your […]

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How to personalise a stay for group bookings

Group bookings have their own set of challenges when it comes to staying at an accommodation. The key to winning these group bookings is to make the experience from search through to stay an easy process. Group bookings can sometimes come with certain requirements, and personalising their stay is incredibly important. While you can use […]

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Airbnb and how hotels can remain competitive

Hoteliers will need to step up their game to remain competitive when it comes to the guest experience.  Airbnb’s new hotel category and their Airbnb Plus host program will bring a new challenge to the highly competitive market, with less opportunities for hotels to increase yield. Airbnb’s partnership with SiteMinder will make it easy for […]

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How automation is helping hoteliers deliver the best guest experience

As the guest experience becomes an important part of hotels, they are adopting key technologies to help improve the experience.  One of these is the automation and machine learning a website chat tool can deliver. Automation can help hoteliers tailor guests experiences through the use of machine learning. Data points can be mapped to give […]

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How can you use the low season to improve your accommodation business

Do you operate a seasonal accommodation? Or accommodation that has high and low seasons? Here are some ways you can make your business work for you during the low seasons. Increase marketing in other locations While it may be your low season, tourists travel at all times of the year. Increase your marketing at locations […]

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Skills your staff should have to ensure an exceptional guest experience

Guest experience and profitability are driving innovation in the accommodation industry.  As traveler preferences continue to evolve, the industry is starting to change in order to meet their needs whilst keeping their properties profitable. With the focus on guest experience, your staff needs to reflect qualities that will take your accommodation to the next level. […]

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Why technology will be key for accommodations looking to compete with Airbnb

As Airbnb continues to expand into the market for traditional accommodation, hoteliers need to be looking to technology to compete.  With the growth of the private rental market, the impact on hotels will be on the surplus of availability of rooms. This reduces premium demand during peak days and seasons, lessening opportunities for increased revenue. […]

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GDPR: What hoteliers need to know

What is the GDPR? Intended to strengthen and unify data protection for all individuals within the European Union (EU), The General Data Protection Regulation comes into effect 25 May 2018.  Any company, anywhere, that has a database that includes EU citizens, is bound by its rules. As a hotelier, the GDPR will apply to the […]

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All-in-one vs Best of breed software for hoteliers

With the growing importance of internet-driven technology for hotel operators, there is a growing divide between the different tech providers.  On one side there is the all-in-one platform and on the other the best of breed/class products that comprise a stack. A stack refers to a combination of independent technologies that help hoteliers optimise their […]

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