Hotels need to be looking at the overall traveler experience. Hotels that make the travel experience more seamless, and pay attention to the entire travel experience and not just the hotel stay,  will benefit from more direct bookings, and guest loyalty. Influence the overall travel experience While OTAs may account for a decent amount of […]

While many accommodation providers understand the importance of a property management system, technology should help you do more than record-keeping.  A property management system should enable you to have more time to spend on the guest experience. The importance of the guest experience goes back to the roots of the hospitality industry and brings the […]

There are a few trends that have had an influential presence on the guest experience this year, and we predict they’ll be just as influential in the year to come.  The accommodation industry will need to adapt their processes to be more guest-focused. Looking at these trends, we can see that more and more accommodations […]

As big chain hotels suffer data breaches of sensitive customer credit card information, the importance of data security is once again in the spotlight.  The most recent breach suffered by some Hyatt locations noted that malicious software code had been inserted into certain hotel information technology systems. Data breaches affect businesses of all sizes, in […]

Visual marketing is an effective platform for accommodation providers.  It’s not enough to just sell the value and benefits of your accommodation, these days you have to sell the guest experience. An easy way for accommodation providers to sell the guest experience is through visual marketing, particularly using customer-generated content. So what is customer-generated content? […]

One of the keys to maximizing your yield is to be more data-focused.  Relying on data rather than guesswork enables you to make the best-informed decisions for your business. You can use the data to maximize your revenue and run your business more efficiently. We’ve compiled some tips to help you harness your reporting data […]

You can use emails to personalise and enhance the guest experience.  Using emails is an effective way to gather information pre-stay, ask for reviews post-stay, and keep them engaged once they are part of your database. Automating your emails can save lots of time while keeping track of communication sent to your guests. Here is […]

With the move in the hotel industry to make processes more streamlined, with more actions being enabled by an app, many will argue that the human element is being removed from the industry. While there has been a move to a more tech-focused method of operation, I believe that this is freeing time up for […]

Are you approaching your peak season, or just want to be better prepared for the next one?  We have some easy tips to help you make the most out of the peak season. Maximising your earning potential during your peak period is essential. Capitalise on the increased traffic by implementing these top tips to help […]

Eco Villa is your home away from home in the heart of Christchurch, New Zealand. With it’s sustainable principles and inspiring practices,  Eco Villa is a unique and eco-friendly approach to the accommodation industry. We asked Nisha a bit about what inspired her to start Eco Villa, and how the journey has been so far. […]

2017 has been a great year so far for product development in Preno. We have improved workflows, added new functionalities and integrated with the best partners, so we can help our customers run their properties more seamlessly and efficiently. We couldn’t have done it without open feedback from our customers, and their willingness to engage […]

Sending a detailed pre-stay email can help a guest have all the important information about your property in one place. Use the pre-stay email to create a good first impression on your new guests.  There are certain elements you can include in a pre-stay email to make the guest experience more seamless. So what should […]