Property management system

The importance of a Property Management System in the Hotel industry

The importance of an easy-to-use Property Management System in Hotels

The right property management system (PMS) is a key factor in hotel success. Having a system that makes front desk workflows easy, will create a seamless guest experience.

More accommodation business recognises the need to work as efficiently as possible to streamline operations.

Working with a cloud-based PMS platform where constant updates are made, can help you manage your property from anywhere at any time. PMS capabilities have expanded beyond core functions like room inventory, reservations, housekeeping and assigning guests to rooms, to include all areas of hotel operations. It is so much easier to integrate with third-party technologies, including channel managers, point-of-sale systems, payment gateways and accounting systems like Xero or MYOB.

With the abundance of new technology in the property management systems industry, there is no time like the present to upgrade your PMS.

Why guests experience is improved with a PMS system

Upon arrival, a guest’s first impression is created as they walk through the doors and interact with the first point of contact, your front desk. A property management system should easily display arrivals for the day and have any important information about stay preferences attached to a guest’s booking. This will ensure you make a good and memorable first impression. A PMS is working hard to manage your other bookings, room occupancy, and front-desk requirements so you can clearly see your bookings at a glance. Someone cancels late or need a refund? No worries, you can see your available rooms in real-time and adjust accordingly.

Property management system in front office

There is nothing more frustrating than waiting a long time to be checked in or out, these processes should be fast and easy to provide a seamless guest experience. Having streamlined and easy check-in and checkout processes is important for both the guest experience and hotel efficiency. A property management system will help you perform these tasks with ease, increasing productivity and delivering that exceptional guest experience. With Preno we’ve developed a simple calendar that gives you the guest information in a clear and easy to use format, so you have full control of each booking.

Hotel software creates clear communication

Having clear lines of communication between all departments of your property and with the guest is integral to a successful accommodation. With a property management system, you can facilitate easy communication, and ensure that all departments are operating effectively and efficiently. Preno offers platform alerts and notifications, including an automated email function to send out emails to your quests.

PMS software stops double bookings 

A PMS that connects to a channel manager means all your availability is constantly being updated. This means no double bookings, saving you and your team time by eliminating double bookings. When the guest arrives, there won’t be any complications with their room or booking, making for a pleasant guest experience.

Easy navigation

One of the benefits of Preno is its simplicity. We want to make it as easy as possible for operators to use, from navigating the website to using the platform. Our simple design takes the hassle away.


Running an accommodation business can be full-on, and operators need to work from anywhere at any time. This is where hotel cloud software helps to give you instant freedom. Since you can access Preno from anywhere, there is more flexibility and you can achieve a greater work-life balance.

Focus on your guests

The guest experience is such an important aspect of your accommodation and is the key to returning guests. Using a streamlined and intuitive property management system will save you time on your day-to-day processes. So, you’ll have more time and opportunities to interact with your guests and offer them a truly personalised experience.

PMS is at the heart of hotel operations, helping with efficiency and guest experience, it is an indispensable hotel tool. Sign up to Preno’s 14-day free trial and get access to a smart cloud-based PMS to manage your property with ease.

About the author

Amelia is Preno’s CEO and Co-Founder. As a former hotelier, she enjoys writing about the latest hotel industry news and trends.